Customer Service Representative

2 weeks ago


Edmonton, Alberta, Canada Trail Appliances Ltd. Full time

Discover a rewarding career at Trail Appliances Ltd., where exceptional customer service meets dedication and teamwork.

About Us

We've been a trusted name in Western Canada since 1974, built on strong family values, respect, integrity, diversity, passion, and laughter. Our reputation is founded on unparalleled customer service, competitive pricing, and expert advice.

The Role

As our Customer Service Representative, you'll excel at providing top-notch solutions to valued customers, creating a great first impression of our company and brand. You'll exemplify professionalism, patience, and a people-first attitude, ensuring every interaction is positive and memorable.

Your Key Responsibilities:
  • Assist and greet all customers (in person and on the phone)
  • Book deliveries
  • Process payment from customers
  • Filing / records management
  • Assist Manager with any administrative tasks as assigned
  • Partner with sales consultants / team members to provide optimal customer solutions
What We're Looking For

To succeed in this role, you must have a great work ethic, be punctual, pay attention to details, and genuinely enjoy helping people. Be proactive and demonstrate initiative by providing input and recommendations to continually improve the delivery of our customer experience. Collaborate with various departments to ensure customer issues are resolved effectively and in a timely manner.

Requirements:
  • Great work ethic and attention to detail
  • Proactive and able to demonstrate initiative
  • Collaborative mindset and excellent communication skills
  • Intermediate computer literacy essential
Compensation and Benefits

We offer a competitive compensation package, including a salary of $16.00 per hour, along with comprehensive benefits, such as health & dental insurance, personal care days, statutory holidays off, an employee & family assistance program, staff incentives, and employee discounts.



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