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Customer Experience Associate

2 months ago

Dartmouth, Canada Parkland Corporation Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various channels, including phone, email, social media, and chat.

Key Responsibilities
  • Manage customer accounts, ensuring accurate and up-to-date information is recorded and maintained.
  • Respond to customer inquiries in a timely and professional manner, achieving a Service Level of 85%.
  • Evaluate customer information to handle inquiries, orders, and complaints promptly and professionally.
  • Direct or escalate requests and unresolved issues to the designated resource.
  • Contribute to revenue growth through inside sales initiatives.
  • Verify customer information and perform credit checks using the Equifax credit tool.
  • Process credit card pre-authorizations and sales accurately.
  • Document customer interactions and transactions through account comments.
  • Manage customer account administration and communicate with internal departments as needed.
Requirements
  • Excellent interpersonal skills, with a relentless focus on customer satisfaction.
  • Strong communication and listening skills.
  • Knowledge of customer service principles and practices.
  • Proficiency in relevant computer applications, including Office 365, ERP, and CRM.
  • Strong numeric, oral, and written language skills.
  • Good data entry and keyboard skills.
  • Knowledge of administration and clerical processes.
  • Attention to detail and accuracy.
  • Problem-solving skills.
  • Ability to multitask and prioritize tasks effectively.
  • Self-starter with a flexible attitude.
  • Stress tolerance.
  • Experience with training and onboarding at Parkland or previous experience as a Training SME.
About Us

Parkland Corporation is an equal opportunity employer committed to providing a diverse and inclusive work environment. We are dedicated to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work.

We are committed to providing equal opportunities to all applicants and encourage applications from qualified individuals. If you require accommodation due to a disability, please notify us when scheduling your interview.