Assistant Team Lead

1 month ago


Oakville, Ontario, Canada Farm Boy Inc. Full time
Job Summary

This role is responsible for supporting the Department Manager in achieving company, store, and department goals. The successful candidate will provide exceptional customer service, assist in team development, and maintain a high level of confidentiality and trust.

Key Responsibilities
  • Customer Service: Provide superior customer service and support Farm Boy's vision of delivering the best fresh shopping experience.
  • Team Development: Assist in the development of the team by supporting training, coaching, and recognition while maintaining confidentiality and trust.
  • Communication: Effectively communicate and support the team with huddles, product knowledge, corporate policies, and procedures, as well as Health and Safety protocols.
  • Operations: Provide floor support and supervision, including serving customers, merchandising, rotation, breaks, and general department cleanliness.
  • Office Management: Support office management tasks, such as completing inventory and orders, invoices, scheduling, and payroll.
  • Additional Duties: May be requested to undertake other related duties on a periodic basis.
Requirements
  • Education: Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
  • Skills: Excellent organizational, interpersonal, and analytical skills, with a clear and effective communication style, both written and oral.
  • Judgment and Decision-Making: Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
  • Technical Skills: Ability to learn manual and automated systems/tools.
  • Work Environment: Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
  • Schedule: Flexible schedule, including weekends, evenings, and holidays.
  • Language: Fluency in English and French is considered an asset.
Work and Sensory Environment
  • Service Environment: Providing service to several people or departments, working under many simultaneous deadlines.
  • Physical Demands: Required to stand and walk for long periods of time during shift, as well as lift, carry, or handle heavy objects.

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