Customer Service Ambassador
1 week ago
**Job Summary**
Sani Marc Inc is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, taking orders, and resolving any issues that may arise.
Key Responsibilities
- Order Taking: Take orders for all our divisions, ensuring accuracy and efficiency in processing customer requests.
- Customer Service: Provide outstanding customer service, addressing any concerns or issues that may arise, and ensuring customer satisfaction.
- Order Follow-up: Follow up with customers and sellers on order reception and invoicing, ensuring timely and accurate processing.
- Solutions-Oriented: Contribute to the pursuit of our mission of excellence by being solutions-oriented and proactive in resolving customer issues.
- Pricing and Substitution: Establish pricing for certain products and suggest substitute products to satisfy customer needs.
Requirements
- Quick Learning: Be a quick learner, sharp-minded, and adaptable, with a strong ability to learn and apply new skills.
- High Volume Order Processing: Be motivated by a large quantity of orders and able to work quickly and efficiently.
- Team Player: Thrive on challenges and be a team player, recognizing that together, we are stronger.
- Language Skills: Have advanced language skills in English and French, with the ability to communicate effectively with customers and colleagues.
- Sales and Customer Service Aptitude: Have a natural aptitude for sales and a passion for customer service, with a strong ability to build relationships and resolve customer issues.
- Computer Skills: Be comfortable working with computers and able to navigate our systems and software with ease.
Why Work for Sani Marc Inc?
- Work-Life Balance: Enjoy a healthy work-life balance, with the possibility of teleworking and a flexible schedule.
- Team Culture: Be part of a team culture that values partnership and teamwork, with a focus on building strong relationships with customers and colleagues.
- Benefits: Be eligible for our group insurance plan and pension plan, as well as 13 paid vacation days and floating days.
- Wellness Initiatives: Enjoy free fruit and coffee, as well as reimbursement for physical activity registration fees.
- Meaningful Work: Contribute to a company that makes a difference in people's lives, with products that literally save lives.
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