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Customer Service Representative

2 months ago

Victoriaville, Quebec, Canada SamaN Full time

About Us: At SamaN, we take pride in manufacturing high-quality finishing products for interior woodwork that enhance the homes and projects of our customers. Our team is passionate, dedicated, and we firmly believe that collaboration is the key to success.

What We Are Looking For: We are seeking a dynamic, committed, and resourceful individual to fill a customer-facing position. If you are someone who thrives in a fast-paced environment, can juggle multiple tasks with ease, and is passionate about delivering exceptional customer experiences, we want to meet you.

Your Responsibilities:

  • Provide exceptional customer service to our valued clients in Ontario and Western Canada, demonstrating patience, good humor, and efficiency.
  • Take orders and ensure that every detail is meticulously handled.
  • Offer administrative support to internal teams, field representatives, and customers, ensuring seamless communication and collaboration.
  • Work closely with our internal teams and sales representatives to drive business growth and customer satisfaction.
  • Develop and implement effective methods and policies to enhance the smooth functioning of the company and improve internal customer service.

What We Are Looking For in You:

  • Bilingual French/English proficiency, with the ability to communicate effectively in both languages.
  • Experience in customer service, with a proven track record of building strong client relationships.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks simultaneously and prioritize deadlines.
  • Positive attitude, team spirit, and a passion for delivering exceptional customer experiences.

What We Offer:

  • A dynamic and supportive work environment where your opinions and ideas are valued.
  • Opportunities for growth and development, with a focus on building your skills and expertise.
  • A close-knit and enthusiastic team that is passionate about delivering exceptional results.