Customer Service Ambassador
4 days ago
**Job Summary**
Sani Marc Inc is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service, taking orders, and resolving customer inquiries in a timely and professional manner.
Key Responsibilities
- Order Management: Take orders for all our divisions, ensuring accurate and timely processing.
- Customer Service: Provide outstanding customer service, addressing customer inquiries, and resolving issues in a professional and courteous manner.
- Follow-up and Communication: Follow up with customers and sellers on order reception and invoicing, ensuring seamless communication and resolution.
- Solutions-Oriented: Contribute to the pursuit of our mission of excellence by being solutions-oriented and proactive in resolving customer issues.
- Pricing and Product Suggestion: Establish pricing for certain products and suggest substitute products to satisfy customer needs.
Requirements
- Quick Learning and Adaptability: Be a quick learner, sharp-minded, and adaptable to changing customer needs.
- High Volume Order Handling: Be motivated by a large quantity of orders and able to work quickly and efficiently.
- Team Player: Thrive on challenges and be a team player who contributes to the success of our customer service team.
- Language Skills: Possess advanced language skills in English and French, with excellent communication and interpersonal skills.
- Sales and Customer Service Aptitude: Have a natural aptitude for sales and a passion for customer service, with a focus on building strong relationships with customers.
- Computer Skills: Be comfortable working with computers and able to navigate our systems efficiently.
Why Work for Sani Marc Inc?
- Work-Life Balance: Enjoy a healthy work-life balance, with opportunities to telework and maintain a comfortable work environment.
- Team Culture: Be part of a team culture that values partnership, teamwork, and customer relationships.
- Benefits and Perks: Enjoy a comprehensive group insurance plan, pension plan, and 13 paid vacation days, plus floating days.
- Wellness Initiatives: Participate in wellness initiatives, including free fruit and coffee, and reimbursement for physical activity registration fees.
- Meaningful Work: Contribute to a company that saves lives and makes a positive impact on people's lives.
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