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Product Support Specialist

4 weeks ago

Moncton, New Brunswick, Canada Brandt Full time
Job Title: Product Support Representative

We are seeking a highly skilled and customer-focused Product Support Representative to join our team at Brandt. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:

  • Deliver top-notch service and support to end-users using our automated call distribution phone software;
  • Gather customer information and determine the issue by evaluating and analyzing symptoms;
  • Diagnose and resolve technical hardware and software issues involving mobile communication, Bluetooth, GPS, and more;
  • Accurately process and record call transactions using designated tracking software;
  • Follow up and make scheduled call backs to customers where necessary;
  • Stay current with system information, changes, and updates.

Requirements:

  • Knowledge of GPS, radio, and communication principles and practices;
  • Excellent communication skills, with fluency in both French and English;
  • Excellent customer service skills, with the ability to work in a team environment;
  • Ability to stay current with system information, changes, and updates.

What We Offer:

As a Product Support Representative at Brandt, you will have the opportunity to work with cutting-edge GPS technology and provide technical problem resolution to our customers. If you are a customer-focused and solution-minded individual with experience in customer support, we encourage you to apply for this exciting opportunity.