Claims Adjuster

2 months ago


Ajax, Ontario, Canada Intact Financial Corporation Full time
About the Role

We're seeking experienced Property Field Claims Adjusters to join our team, responsible for investigating complex commercial and personal lines property claims in a timely and respectful manner.

Key Responsibilities
  • Investigate claims through communication with customers, contractors, consultants, and other parties.
  • Handle field tasks on behalf of telephone adjusters.
  • Provide exceptional customer service and answer queries related to the claims process.
  • Document claim files by meeting with involved parties and obtaining reports and statements.
  • Analyze information, interpret policy wording, determine coverage, and assess damage.
  • Negotiate with customers, claimants, lawyers, and insurers to settle claims.
  • Maintain current knowledge of insurance products and appraisal or investigation techniques.
Requirements
  • University degree or relevant training and experience.
  • 5-7 years of experience handling personal and commercial property claims, with some field experience.
  • Strong customer service skills, with excellent written and verbal communication.
  • Self-motivated, goal-oriented, and able to work in a fast-paced environment.
  • Strong technology skills and computer proficiency.
  • Strong problem-solving and troubleshooting skills.
  • Valid driver's license with a good driving record.
  • Ability to travel on short notice.
What We Offer
  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
  • A dynamic workplace learning ecosystem, complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different.


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