Senior Retail Operations Manager

6 days ago


Kitchener, Ontario, Canada Gérances Westcliff Ltée Full time

Company Overview

Gérances Westcliff Ltée is one of Canada's largest privately owned, fully integrated, commercial real estate development, management and ownership groups. Our company operates with a strong commitment to excellence in all aspects of our business.

About the Job

We are seeking an experienced Senior Retail Operations Manager to lead the day-to-day operations of a super regional shopping center located in the Kitchener Waterloo Area. This is a key leadership position that requires a dynamic and organized individual with a strong background in retail property management and team leadership.

Key Responsibilities:

  • Strategic Direction: Develop and implement strategic plans to drive growth, improve efficiency, and increase financial returns for the stakeholders.
  • Property Improvement: Ensure continuous improvement of the property through effective maintenance, repairs, and capital projects.
  • Tenant Relations: Build and maintain positive relationships with tenants, municipal authorities, and local organizations to foster a collaborative and supportive environment.
  • Team Leadership: Select, train, and motivate the onsite management team to ensure seamless operations and high-quality service delivery.
  • Financial Management: Prepare and manage annual budgets, forecast income and expenses, and oversee the timely processing of payables and collection of receivables.
  • Security and Safety: Review and implement security procedures and safety protocols to ensure the well-being of employees, tenants, and customers.

Requirements and Qualifications:

  • Education: An undergraduate university degree in administration or a related field.
  • Experience: A minimum of 7 years of experience in retail property management and team leadership.
  • Skill Set: Excellent interpersonal skills, strong communication skills, analytical and problem-solving skills, sound business judgment, and proficiency with Microsoft Office.
  • Assets: Knowledge of BOMA BEST program and Yardi accounting program.

Compensation and Benefits:

The estimated salary range for this position is between $120,000 to $180,000 per year, commensurate with experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a retirement savings plan.



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