Senior Retail Operations Manager

1 day ago


Kitchener, Ontario, Canada Global Pet Foods Full time
Job Summary

We are seeking a highly skilled and experienced Senior Retail Operations Manager to lead our retail store team at Global Pet Foods. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the store, ensuring excellent customer service, and driving sales growth.

About You
  • You have a strong background in retail management, preferably with experience in a fast-paced environment.
  • You possess excellent leadership skills, with the ability to motivate and train staff to achieve high standards.
  • You have a keen eye for detail and can maintain accurate records and reports.
  • You are able to work independently and as part of a team, adapting to changing priorities and deadlines.
Key Responsibilities
  1. Sales and Customer Service:
  • To maximize sales through effective merchandising, visual displays, and promotional activities.
  • To ensure that all customers receive an exceptional shopping experience, responding promptly to their needs and resolving any issues.
Staff Management:
  • To lead and motivate a team of retail staff, providing guidance and support to help them meet their goals.
  • To recruit, train, and develop new staff members to ensure a smooth transition into the business.
Store Operations:
  • To manage the day-to-day operations of the store, including opening and closing procedures, stock control, and inventory management.
  • To maintain a clean and safe working environment, adhering to company policies and health and safety regulations.
Reporting and Analysis:
  • To analyze sales data and other metrics to identify trends and opportunities for improvement.
  • To prepare regular reports on store performance, highlighting successes and areas for development.
What We Offer
  • A competitive salary of $65,000 per annum, plus bonuses based on performance.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for career advancement within the company.
  • A dynamic and supportive work environment.
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