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Application Implementation Specialist
2 months ago
Harris inHANCE – Full Time, Salary, Remote Position
As a seasoned software application consultant/implementation specialist, you will be responsible for engaging in installations, implementations, training, testing, problem resolution, and coordinating data conversions across all inHANCE platforms. Your expertise will be invaluable in helping us deliver exceptional customer experiences.
In this role, you will work closely with our project coordinators and client contacts to ensure seamless implementation and training activities. Your ability to interpret business requirements and recommend solutions that meet customer needs will be essential in driving our success.
We are looking for a skilled professional with at least five years of experience in software application consulting and implementation. Your strong working knowledge of Microsoft Office applications, Windows 10 & 11/ Windows Server 2016+, and customer service experience will be highly valued.
Key Responsibilities:
- Perform implementation tasks, training, consulting, and other implementation and/or support services for implementation customers on the inHANCE product line.
- Interpret requirements and define necessary system setups.
- Respond to incoming implementation support calls and resolve issues accordingly.
- Develop a close working relationship with Project Coordinators and primary contacts at each client site to ensure that the site is prepared for implementation and training activities.
- Project coordination and management could be required on individual project basis.
- Develop good working relationship with staff in Professional Services, Customer Support and Development in order to trouble-shoot technical and functional questions that may arise during the implementation process.
- Provide feedback to the Project Coordinator, Management, and other team members to help improve the product or aid in the overall implementation process.
- Maximize and maintain current knowledge and awareness of Harris software applications and related technologies.
- Coordinate the retrieval of source data and review to ensure we have the required data for conversion.
- Cleanse and integrate data and coordinate any conversion assistance needed from Development.
- Test all data conversions and review newly converted data with client to ensure accuracy of the conversion.
- Database skills and the ability to perform queries in SQL is an asset.
- Documentation and communication of work tasks is a critical part of this position.
- Updating internal tracking systems and time entry.
- Position will require to provide customer support as needed.
- Other duties may be assigned as needed to meet changing Business Needs.
- Position will require some travel, up to 50%.
What we are looking for:
- At least five years of experience in the field of being a software application consultant/implementation specialist.
- Previous training experience in software applications.
- Good troubleshooting and analytical thinking to resolve issues.
- Strong working knowledge of Microsoft Office applications.
- Working knowledge of Windows 10 & 11/ Windows Server 2016+.
- Customer service experience is essential.
- Strong time management, planning and organizing skills are required.
- Ability to interpret business requirements and recommend solutions that will meet customer needs.
- Excellent oral and written communication skills.
- Excellent documentation skills.
What would make you stand out:
- Utility billing knowledge.
- Financial/Accounting knowledge.
- Previous project management.
- Knowledge of relational databases and relational database applications.
- Knowledge of SQL Server, SQL SSMS and writing SQL Queries.
- Experience with data migrations, database tables/layouts and ability to write scripts to convert data from existing system to inHANCE database structure.
What we can offer:
- 3 weeks' vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more
Salary Compensation Range: 50K
About Harris:
is a leading provider of mission critical software to the public sector in North America.
About Inhance:
With over 35 years of experience in the utility industry, we are confident that few understand the market better than inHANCE. inHANCE strives to maintain integrity throughout all our business practices. We are able to offer the stability of those trusted companies to our target market at a fraction of the cost.
