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Concession Operations Leader

2 months ago

Ottawa, Ontario, Canada Aramark Full time
Job Overview

The Concessions Supervisor plays a crucial role in managing the concession operations, ensuring effective oversight and delegation of tasks related to inventory management, customer engagement, food preparation, and adherence to safety and sanitation standards. This position is primarily event-driven, with scheduling that may include evenings, weekends, and holidays.

Key Responsibilities
  • Oversees the food service team, ensuring tasks are completed efficiently and effectively.
  • Provides training and guidance to staff on their responsibilities, emphasizing food safety, sanitation, and customer service.
  • Prepares service locations with the necessary personnel and products.
  • Ensures proper food storage in compliance with safety regulations.
  • Assists team members and management in addressing guest concerns, ensuring timely and positive resolutions.
  • Maintains cleanliness by breaking down, cleaning, and sanitizing work areas.
  • Monitors food and beverage sales projections to ensure adequate stock levels.
  • Upholds exceptional customer service standards and maintains a positive attitude towards guests, clients, and colleagues.
  • Adheres to safety policies and procedures, ensuring compliance with food safety and sanitation standards.
  • Safeguards company assets and resources.

At Aramark, we are committed to fostering skill development and making a positive impact on our employees and customers. Responsibilities may evolve or new tasks may be assigned as needed.

Qualifications
  • Prior supervisory experience in a related field is preferred.
  • Experience in food service is required.
  • Smart Serve certification is mandatory.
  • Ability to obtain food safety certification is essential.
  • Must be capable of working independently with minimal supervision.
  • Demonstrates outstanding customer service abilities.

This position may involve physical demands such as lifting, bending, pushing, pulling, and extended periods of walking and standing. Uniforms and/or Personal Protective Equipment (PPE) may be required.

About Aramark

Our Mission

We are dedicated to serving our communities and the planet, striving to make a positive impact through our work.

At Aramark, we believe in equal employment opportunities for all, free from discrimination based on various characteristics protected by law.

Company Overview

Aramark proudly serves millions of guests daily across 15 countries, united by our commitment to service and excellence. We aim to help our employees reach their full potential, whether they seek new challenges, a sense of belonging, or a fulfilling workplace.