Restaurant Operations Leader

4 weeks ago

Ottawa, Ontario, Canada SSP Full time
About the Role:

As a Restaurant Operations Leader at SSP Canada, you will be responsible for partnering with the Restaurant General Manager to lead a high-performing restaurant team. If you have a proven ability to effectively manage conflict, work under pressure, and deal with high-stress situations while exercising sound judgment and decision making, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

- Recruit, train, and develop a team of Food Travel Experts, ensuring they implement and maintain guest service standards and brand specifications.
- Maintain all merchandising standards, display presentations, and signing standards, and monitor inventory levels.
- Develop, plan, and assign daily goals, tasks, and Team Member assignments.
- Manage, supervise, and evaluate Team Member performance through follow-up to ensure proper completion of assigned tasks and goals, and provide feedback including disciplinary action.
- Assist in monitoring sales performance through the analysis of sales reports and comparison shopping.
- Maintain adherence to all company policies and procedures, as well as provincial health/sanitation standards.
- Manage all office tasks, including management of funds, receiving, inventory, purchasing, team member scheduling, and payroll.

Requirements:

- Minimum of two (2) years of experience in the food & beverage industry, in a management capacity.
- Food and Beverage experience in a casual dining setting is strongly preferred.
- Excellent written and verbal communication skills.
- Effective organizational maturity to prioritize daily, weekly, monthly, and yearly activities.

SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required.

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