Regional Manager, Patient Transfer and Flow
6 days ago
Northern Health Authority is seeking a highly experienced and skilled professional to fill the role of Regional Manager, Patient Transfer and Flow. This position is responsible for providing regional oversight and management of transition practices, planning processes, management systems, logistics, and operations related to the NH Patient Transfer and Flow Office (NH PFTO).
Key Responsibilities- Provide regional oversight and management of transition practices, planning processes, management systems, logistics, and operations related to the NH PFTO.
- Stimulate and support quality improvement and change management through the use of data, information, evidence-informed practice guidelines, standards, policy, and research to inform service development and implement region-wide change.
- Act as Northern Health's representative in regional and provincial tables and develop partnerships with BC Emergency Health Services, external organizations, other health authorities, and associations involved in the development of transportation and flow services in BC.
- Support quality patient care and a positive patient/family experience by ensuring that the right patient is in the right place at the right time.
- Participate in a team that provides after-hours on-call support to the NH Patient Transfer & Flow Office.
- Bachelor's Degree in nursing, with a minimum of seven (7) years recent experience in clinical nursing, including at least three (3) years in a senior position responsible for the development, implementation, and evaluation of complex service delivery systems, or an equivalent combination of education, training, and experience.
- Related transfer and/or bed management experience and emergency and/or critical care experience preferred.
- Current practicing registration with the BC College of Nurses and Midwives (BCCNM).
- Excellent interpersonal skills and the ability to maintain effective working relationships with others internal and external to the organization.
- Superior capacity for logistics management – ability to assess, plan, and optimize flows within a human services context.
- Demonstrated ability to communicate effectively with patients, family, the public, clinical staff, and members of the inter-disciplinary team; skillful in customer relations.
- Fosters an environment that values patient and family-centered care.
- Demonstrated ability to lead, teach, and manage change in a multi-disciplinary setting and to guide others toward the goals of a patient transfer and flow service from a regional lens with a commitment to excellence in the provision of patient care.
- Demonstrated ability to work independently and as a member of a team.
- Ability to create, monitor, and analyze key performance indicators with continuous quality improvement skills.
- Ability to plan, prioritize, and carry out projects in a timely manner.
- Ability to work effectively under pressure with changing priorities and deadlines; ability to resolve conflict.
- Demonstrated knowledge of budget planning and preparation principles, concepts, and methods.
- Demonstrated knowledge of research methodology, practices, and techniques with excellent investigative, analytical, critical thinking, and problem-solving skills.
- Excellent oral and written communication skills.
- Ability to operate related equipment, including related software applications (Windows, Excel).
- Ability and willingness to travel as required.
- BC Driver's license.
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