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Regional Operations Manager
2 months ago
Northern Health is seeking a seasoned professional to fill the role of Regional Manager, Patient Transfer and Flow. This position requires a champion with significant management and leadership experience to oversee regional operations and management of transition practices, planning processes, management systems, logistics, and operations related to the NH Patient Transfer and Flow Office.
Key Responsibilities- Provide regional oversight and management of transition practices, planning processes, management systems, logistics, and operations related to the NH Patient Transfer and Flow Office.
- Stimulate and support quality improvement and change management through the use of data, information, evidence-informed practice guidelines, standards, policy, and research to inform service development and implement region-wide change.
- Support quality patient care and a positive patient/family experience by ensuring that the right patient is in the right place at the right time.
- Participate in a team that provides after-hours on-call support to the NH Patient Transfer & Flow Office.
- Bachelor's Degree in nursing, with a minimum of seven (7) years recent experience in clinical nursing, including at least three (3) years in a senior position responsible for the development, implementation, and evaluation of complex service delivery systems, or an equivalent combination of education, training, and experience.
- Related transfer and/or bed management experience and emergency and/or critical care experience preferred.
- Superior capacity for logistics management – ability to assess, plan, and optimize flows within a human services context.
- Demonstrated ability to lead, teach, and manage change in a multi-disciplinary setting and to guide others toward the goals of a patient transfer and flow service from a regional lens with a commitment to excellence in the provision of patient care.
- Ability to create, monitor, and analyze key performance indicators with continuous quality improvement skills.
- Ability to plan, prioritize, and carry out projects in a timely manner.
- Demonstrated knowledge of budget planning and preparation principles, concepts, and methods.
- Demonstrated knowledge of research methodology, practices, and techniques with excellent investigative, analytical, critical thinking, and problem-solving skills.
- Ability to operate related equipment, including related software applications (i.e., Windows, Excel).
- BC Driver's license.
Northern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation's communities. We deliver hospital and community-based health care for a population of 300,000. Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC.
