Airport People Development Manager

4 weeks ago


Vancouver, British Columbia, Canada SSP America Full time

Role Overview

SSP America is seeking an experienced Regional People Leader to join our team as a strategic business partner in Western Canada. This role will be responsible for shaping people processes and delivering exceptional HR leadership across 6 airport locations.

About the Role

  • Main Responsibilities:
  • Provide expert guidance on employee relations, labor relations, and union activities across assigned airports.
  • Manage complex labor issues, including grievances, mediations, and arbitrations, ensuring compliance with collective bargaining agreements and employment laws.
  • Align people strategies with business goals, driving operational excellence and fostering a positive employee culture.
  • Lead the execution of HR initiatives, supporting recruitment, performance management, compensation, and employee development.
  • Analyze and address key HR metrics, identifying areas of improvement and implementing strategic solutions.
  • Ensure legal and policy compliance, advising on necessary adjustments to ensure compliance across all locations.
  • Deliver high-impact HR solutions, leading programs that support talent development, succession planning, and organizational effectiveness.
  • Facilitate training and development, partnering with managers to deliver training programs addressing local needs.
  • Develop strong relationships with internal and external stakeholders, including union representatives and corporate teams.
  • Maintain high standards for employee records, performance appraisals, and HR reporting, ensuring accuracy and alignment with company policies.

Requirements

  • Educational Background: Bachelor's degree in human resources or related field required.
  • Experience: Minimum 8 years of progressive HR experience, preferably in hospitality, food service, or airport industries, with in-depth knowledge of Canadian labor and employment laws.
  • Labor and Union Relations Expertise: Proven experience in managing union-related activities, including grievances, mediations, and collective bargaining.
  • Employee Relations Skills: Ability to handle complex employee issues and foster a positive, engaging workplace.
  • Business Partner for Multiple Locations: Experience as an HR Business Partner, or related title, supporting 8 or more locations, preferably in a fast-paced environment like hospitality or airport dining.
  • Certifications: CHRP designation (or Human Resources Degree) or HRPA member preferred, but not required.
  • Travel: Must be able to travel up to 50% of the time based upon business needs, with the remaining time being worked from a home office.

Compensation and Benefits

  • Salary: CAD 122,900 - $124,800 per year + bonus and Health, Dental, Vision, and Life Plans, Paid Time Off, 401K with company match, Employee Assistance Program.
  • Location: Candidate resides within Vancouver, Calgary, or Edmonton preferred.

About SSP America

We are committed to diversity and inclusion, promoting equality and protecting human rights. We welcome applications from a diverse range of candidates and encourage you to apply if you have the skills and qualifications we are looking for.



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