Bilingual Credit Analyst

6 days ago


Montreal, Quebec, Canada NCRI Inc. Full time
About the Role

We are seeking a highly skilled and detail-oriented Bilingual Credit Analyst to join our Credit Team at NCRI Inc. As a key member of our team, you will be responsible for providing exceptional customer service while responding to all inbound risk inquiries.

Key Responsibilities
  • Adjudicate applications pending for credit, reviewing to determine eligibility based on credit guidelines.
  • Adjudicate select applications pending for fraud risk, validating and verifying applicants over the phone to mitigate application fraud.
  • Support merchants with completing the application process for point of sale/real-time credit application process.
  • Adhere to established departmental escalation procedures, quality standard guidelines, and requirements and controls in relation to PCI compliance standards.
  • Report customer feedback by adhering to established escalation matrix.
  • Remain tactful and composed when handling conflict and stressful situations, while maintaining a high level of customer service and retaining goodwill.
Requirements
  • Minimum of 1-2 years of customer service experience, previous call center experience.
  • Minimum of 1-2 years of experience in credit card or financial sector.
  • Experience in credit lending/adjudication/collections, an asset.
  • Experience in fraud detection/application verification/fraud investigation, an asset.
  • Excellent communication skills (listening/verbal/written) with emphasis on active listening, probing, and negotiation skills – interpersonal skills are essential.
  • Demonstrated analytical and problem-solving skills within time restraints.
  • Proficient in Microsoft Suite Applications with strong keyboarding skills.
  • Personal qualities shall include adaptability, flexibility, even-temperament, focused, and reliability.
  • Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.


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