ServiceNow Technical Lead for IT Solutions

2 weeks ago


Ottawa, Ontario, Canada ipss inc. Full time

ipss inc., an Ottawa-based leading-edge Information Technology (IT) Cyber Solutions Company, is seeking a ServiceNow Technical Consultant to join one of our key delivery teams.

About the Role

We are looking for a Senior ServiceNow Technical Consultant with 5+ years of demonstrated ServiceNow development / implementation experience. The ideal candidate will have a passion for leading and collaborating with internal and external teams to create exceptional user experiences.

Key Responsibilities
  • Facilitate and support the roll-out of new application and enhancements in ServiceNow.
  • Advise functional and admin teams on design, development and overall ServiceNow best practices.
  • Analyse business requirements and understand rationale for changes to existing functionality as well as new functionality.
  • Complete development, configuration and workflow administration to support business processes in the platform.
  • Provide day to day operational support and maintenance of production ServiceNow Instances.
  • Answer technical and application configuration questions.

Ideally, you have:

Requirements
  • A Post-Secondary Degree or Diploma in Computer Science or equivalent experience.
  • ServiceNow certified administrator (CSA).
  • 5+ years of experience implementing, configuring, maintaining ServiceNow.
  • Certified Implementation Specialist and Certified Application Developer are a plus.
  • ServiceNow CIS-SIR or willingness to obtain.
  • Exposure to ServiceNow Implementation Methodology, NowCreate and development best practices.
  • Proven functional skills working on a variety of full lifecycle ServiceNow projects.
  • Knowledge of software development methodologies (Waterfall, Agile).
  • Working experience with ITSM processes and tools.
  • Experience integrating third-party software and APIs using REST and SOAP.
  • Experience with relational databases and MS Excel.
  • Bilingualism is a strong asset.

The estimated salary for this role is between $80,000 - $110,000 per year, depending on experience.

About Our Company

ipss inc. is a rapidly growing team of IT professionals with a well-demonstrated track record of success. We pride ourselves on interpreting a client's vision and materializing it into fully functional and multifaceted solutions.

What We Offer
  • A competitive salary range of $80,000 - $110,000 per year.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work on a variety of exciting projects.
  • A comprehensive benefits package.

Please note that Canadian Federal Government Secret Security Clearance (at minimum Secret Clearance or the ability to obtain) is required for this role.



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