Centralized Programs Coordinator
1 month ago
Job Summary:
The Centralized Programs Agent will provide exceptional customer service to patients, staff, and physicians through the operation of centralized programs. This role is responsible for processing and sending referrals, attaching clinical information, and notifying patients of appointments. The successful candidate will have excellent communication skills, experience with medical software, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Process and send referrals to internal and external specialists, diagnostic testing sites, and hospitals.
- Attach clinical information to referrals prior to sending.
- Notify patients of appointments and special instructions via telephone or mail.
- Track outstanding referrals and follow-up on pending referrals within recommended timeframes.
- Handle third-party requests for patients and physicians.
- Provide friendly and effective communication with all clinic staff, physicians, and patients.
- Meet daily targets provided by the Centralized Programs Manager.
Requirements:
- 1-2 years of experience in a Medical Office Assistant position.
- Experience with Med Access software is preferred.
- Exceptional customer service skills.
- Ability to handle confidential information in compliance with regulated guidelines.
- Excellent communication skills in English; other languages are an asset.
Working Environment:
- Ability to work in a fast-paced environment.
- Ability to work flexible shifts including evenings and weekends.
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