Centralized Programs Coordinator

1 month ago

Edmonton, Alberta, Canada Medicentres Canada Inc Full time

Job Summary:

The Centralized Programs Agent will provide exceptional customer service to patients, staff, and physicians through the operation of centralized programs. This role is responsible for managing patient referrals, third-party requests, and physician panel management while adhering to guidelines and governing laws.

Key Responsibilities:

  • Process and send referrals to internal and external specialists, diagnostic testing sites, and hospitals.
  • Attach clinical information to referrals prior to sending.
  • Notify patients of appointments and special instructions via telephone or mail.
  • Track outstanding referrals and follow up on pending referrals within recommended timeframes.
  • Handle third-party requests for patients and physicians.
  • Communicate effectively with clinic staff, physicians, and patients.
  • Monitor and respond to inbound and outbound calls.
  • Manage records and documents.
  • Meet daily targets provided by the Centralized Programs Manager.
  • Awareness of the organization's Core Purpose and Core Values.

Requirements:

  • 1-2 years of experience in a Medical Office Assistant position.
  • Experience with Med Access software is preferred.
  • Exceptional customer service skills.
  • Ability to handle confidential information.
  • Excellent communication skills in English; other languages are an asset.
  • Experience with Microsoft Excel and Word.

Working Environment:

  • Ability to work in a fast-paced environment.
  • Ability to work flexible shifts including evenings and weekends.

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