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Centralized Programs Coordinator

2 months ago

Edmonton, Alberta, Canada Medicentres Canada Inc Full time

Job Summary:

Medicentres Canada Inc is seeking a highly organized and detail-oriented Centralized Programs Agent to join our team. As a Centralized Programs Agent, you will play a critical role in providing exceptional customer service to patients, staff, and physicians through the operation of centralized programs.

Key Responsibilities:

  • Process and send referrals to internal and external specialists, diagnostic testing sites, and hospitals.
  • Attach appropriate clinical information to referrals prior to sending.
  • Notify patients of their appointments and any special instructions via telephone or mail.
  • Track outstanding referrals and follow-up on pending referrals within recommended timeframes.
  • Handle third party requests for patients and physicians.
  • Provide friendly and effective communication with all clinic staff, physicians, and patients.
  • Monitor and respond to inbound and outbound calls.
  • Record and document management.
  • Meet daily targets provided by the Centralized Programs Manager.
  • Awareness of the organization's Core Purpose and Core Values and performing to these Core Values daily.

Requirements:

  • 1-2 years in a Medical Office Assistant position.
  • Experience with Med Access software is preferred.
  • Exceptional customer service skills.
  • Ability to handle confidential information in compliance with regulated guidelines.
  • Excellent communication skills in English; other languages are an asset.
  • Experience with Microsoft Excel and Word.

Working Environment:

  • Ability to work in a fast-paced environment.
  • Ability to work flexible shifts including evenings and weekends.
  • Ability to sit for prolonged periods.