Service Manager

4 weeks ago


Kamloops, British Columbia, Canada Mr. Rooter Full time
About the Role

We are seeking a highly skilled and experienced Service Manager to join our team at Mr. Rooter Plumbing. As a Service Manager, you will be responsible for leading and managing the performance of our locally owned franchise, driving customer satisfaction, and achieving financial goals set by the franchise owner.

Key Responsibilities
  • Implement and track strategic initiatives, customer satisfaction, and financial goals set by the franchise owner.
  • Supervise multiple service professionals and ensure they understand their roles and responsibilities.
  • Set the organizational conditions for our service professionals to provide crucial services for our customers' homes and families.
  • Develop and implement ongoing training programs to ensure team members have the most up-to-date knowledge, skills, and abilities to perform their jobs.
  • Manage field administrative, marketing, sales, and operations teams.
  • Perform follow-up calls to customers and convert open estimates to jobs and assign appropriate service professionals.
  • Find new clientele by visiting and cold calling to establish trust and new relationships for long-lasting customers.
  • Establish strategies and tactics to accomplish initiatives and achieve financial targets and customer satisfaction levels set by the franchise owner.
  • Follow our Mr. Rooter Plumbing process, from greeting the customer to collecting payment.
What We Offer

We offer a competitive salary range of $38.00/hr to $45.00/hr, depending on your level of experience doing similar work and performance. We also provide paid training, a branded company-provided vehicle, an iPad and software, and benefits.

Requirements
  • Must be able to lift at least 35 lbs., bend, stoop, and crawl into confined spaces.
  • Must have a valid driver's license and be insurable – you'll be driving our company vehicle.


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