IT Services Manager

3 days ago

Kamloops, British Columbia, Canada Thompson Rivers University Full time
Job Summary

The Manager of IT Client Services plays a pivotal role in ensuring the efficient and effective delivery of IT services to the university community. This position requires a strong technical background, excellent communication skills, and the ability to lead a team in a rapidly evolving digital environment.

Key Responsibilities
  • Provide leadership and direction to the Client Services team
  • Oversee recruitment, selection, and deployment of staff, as well as their training and development
  • Establish clear performance objectives and expectations through regular evaluations and feedback
  • Ensure compliance with occupational health and safety standards
  • Foster a collaborative and inclusive work environment, promoting teamwork and professional development opportunities
  • Manage day-to-day operations of Client Services Teams to ensure timely and effective response to IT support requests
  • Develop and implement Service Level Agreements (SLAs) and standard operating procedures for consistency and quality in service delivery
  • Monitor metrics and key performance indicators to identify trends, areas for improvement, and opportunities for enhanced service delivery
  • Administer the TRU Technology Leasing program by collaborating with IT Asset administration to review equipment specifications and coordinate with external contractors
  • Coordinate the development of university-wide IT support policies, standards, and procedures
  • Undertake projects involving supplier selection and evaluation of IT equipment and services
  • Organize and coordinate technology education and awareness training programs within the University
  • Monitor software licenses, maintenance, and support arrangements for University Site Licensed Software
  • Oversee the change management processes for systems and services
  • Initiate client surveys and other procedures to measure service quality
  • Coordinate critical incident activities by collaborating between Client Services and other relevant stakeholders to resolve issues
  • Serve as an escalation point for complex or high-priority IT support issues, collaborating with technical specialists and other IT teams for resolution
  • Oversee the IT Service Management system
  • Coordinate the Active Directory Integration within Client Services
  • Build and maintain strong relationships with University stakeholders, including faculty, staff, students, and academic departments
  • Act as a liaison between the IT department and campus community, soliciting feedback, addressing concerns, and advocating for user needs
  • Communicate IT Service updates, initiatives, and best practices to stakeholders through various channels and committees
  • Manage departmental resources effectively, including staffing levels, equipment, and budget allocations
  • Identify opportunities for cost optimization and efficiency improvements, prioritizing investments to enhance service quality and user experience
Requirements
  • Bachelor's Degree with at least 5 years of relevant experience
  • Certifications in ITIL and/or project service management (PMP) are considered an asset
  • Strong technical background with expertise in IT support methodologies, tools, and best practices
  • Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders
  • Working knowledge of relevant programs such as Microsoft Intune/Azure

  • Regional Operations Manager

    1 month ago

    Kamloops, British Columbia, Canada United Services Group Full time

    Job Title: Regional Operations Manager - Cleaning ServicesCompany Overview: United Services Group is a prominent Canadian organization dedicated to providing comprehensive facility maintenance solutions for extensive retail and commercial establishments nationwide.Job Summary: As a Regional Operations Manager for Cleaning Services, you will be responsible...

  • IT Services Manager

    1 week ago

    Kamloops, British Columbia, Canada Thompson Rivers University Full time

    Job SummaryThe Thompson Rivers University is seeking a highly skilled and experienced IT Services Manager to lead the Client Services team in delivering efficient and effective IT services to the university community.Key ResponsibilitiesProvide strategic leadership and direction to the Client Services team to ensure timely and effective delivery of IT...

  • IT Services Manager

    2 weeks ago

    Kamloops, British Columbia, Canada Thompson Rivers University Full time

    Job SummaryThe Thompson Rivers University is seeking a highly skilled and experienced IT Services Manager to lead the Client Services team in delivering efficient and effective IT services to the university community.Key ResponsibilitiesProvide strategic leadership and direction to the Client Services team to ensure timely and effective delivery of IT...

  • Support Services Manager

    1 week ago

    Kamloops, British Columbia, Canada Aramark Canada Full time

    Job Summary Aramark Canada seeks a Support Services Manager to oversee food services, housekeeping, laundry, and maintenance at a healthcare facility in Kamloops, BC, with a focus on financial accountability and compliance. Job Description Aramark Canada is looking for a Support Services Manager with experience in food services, housekeeping, laundry, and...

  • Service Management Director

    2 weeks ago

    Kamloops, British Columbia, Canada Aramark Canada Full time

    Job DescriptionAramark Canada is seeking a highly skilled Support Services Manager to oversee the food and facilities contract at a healthcare facility in Kamloops, BC.Key Responsibilities:Establish and Maintain Relationships: Foster effective working relationships with other departments to provide a unified food service experience for residents, visitors,...

  • Service Management Director

    2 weeks ago

    Kamloops, British Columbia, Canada Aramark Canada Full time

    Job DescriptionAramark Canada is seeking a highly skilled Support Services Manager to oversee the food and facilities contract at a healthcare facility in Kamloops, BC.Key Responsibilities:Establish and Maintain Relationships: Foster effective working relationships with other departments to provide a unified food service experience for residents, visitors,...

  • Service Operations Manager

    3 weeks ago

    Kamloops, British Columbia, Canada Wajax Limited Full time

    About the RoleAs a Service Operations Manager at Wajax Limited, you will be responsible for ensuring the efficient and effective delivery of service and parts operations to our customers. This includes managing the day-to-day support of our Service & Sales business for Rotating Equipment and Hydraulics, executing initiatives to drive operational excellence,...

  • Service Operations Manager

    2 weeks ago

    Kamloops, British Columbia, Canada Wajax Limited Full time

    About the RoleAs a Service Operations Manager at Wajax Limited, you will be responsible for ensuring the efficient and effective delivery of service and parts operations to our customers. This includes managing the day-to-day support of our Service & Sales business for Rotating Equipment and Hydraulics, executing initiatives to drive operational excellence,...

  • Service Delivery Manager

    2 weeks ago

    Kamloops, British Columbia, Canada Wajax Limited Full time

    Job SummaryWe are seeking a highly skilled Service Delivery Manager to join our team at Wajax Limited. As a key member of our organization, you will be responsible for ensuring that parts and service requests are fulfilled to our customers at a high standard of quality, meeting quoted delivery dates and consistently applying and administering our company's...

  • Service Delivery Manager

    2 weeks ago

    Kamloops, British Columbia, Canada Wajax Limited Full time

    Job SummaryWe are seeking a highly skilled Service Delivery Manager to join our team at Wajax Limited. As a key member of our organization, you will be responsible for ensuring that parts and service requests are fulfilled to our customers at a high standard of quality, meeting quoted delivery dates and consistently applying and administering our company's...

  • Medical Services Manager

    3 weeks ago

    Kamloops, British Columbia, Canada Dr Gaurav Mahar Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Healthcare Director to join our team at Dr Gaurav Mahar Inc.Key ResponsibilitiesBudget Planning and ControlDevelop and implement effective budgeting strategies to ensure the efficient allocation of resources.Policies and ProceduresEstablish and maintain policies and procedures that promote...

  • Support Services Manager

    2 weeks ago

    Kamloops, British Columbia, Canada Aramark Full time

    Job DescriptionAramark is seeking a highly skilled Support Services Manager to oversee the food and facilities contract at a healthcare facility in Kamloops, BC. As a key member of our team, you will be responsible for ensuring the highest standards of quality, safety, and customer satisfaction.Key Responsibilities:Establish and maintain effective working...

  • Support Services Manager

    2 weeks ago

    Kamloops, British Columbia, Canada Aramark Full time

    Job DescriptionAramark is seeking a highly skilled Support Services Manager to oversee the food and facilities contract at a healthcare facility in Kamloops, BC. As a key member of our team, you will be responsible for ensuring the highest standards of quality, safety, and customer satisfaction.Key Responsibilities:Establish and maintain effective working...

  • IT Client Services Manager

    1 month ago

    Kamloops, British Columbia, Canada Thompson Rivers University Full time

    Join Our Esteemed IT DepartmentThompson Rivers University is seeking a committed Manager of IT Client Services to enhance our IT operations. In this pivotal role, you will ensure the seamless provision of IT services while addressing technical challenges promptly. You will lead a team of Client Services experts, nurturing a service-oriented environment and...

  • Manager of IT Support Services

    1 month ago

    Kamloops, British Columbia, Canada Thompson Rivers University Full time

    Join Our Esteemed IT DepartmentThompson Rivers University is seeking a committed Manager of IT Client Services to enhance our IT department. In this pivotal role, you will ensure the seamless provision of IT services while addressing IT-related challenges promptly. You will lead a team of Client Services experts, cultivating a customer-focused environment...

  • Support Services Manager

    1 week ago

    Kamloops, British Columbia, Canada Aramark Canada Full time

    Job OverviewAramark Canada is seeking a highly skilled Support Services Manager to lead our food and facilities operations at a healthcare facility in Kamloops, BC. As a key member of our team, you will be responsible for ensuring the highest level of service quality, safety, and compliance with regulatory standards.Key ResponsibilitiesEstablish and maintain...

  • Support Services Manager

    1 week ago

    Kamloops, British Columbia, Canada Aramark Canada Full time

    Job OverviewAramark Canada is seeking a highly skilled Support Services Manager to lead our food and facilities operations at a healthcare facility in Kamloops, BC. As a key member of our team, you will be responsible for ensuring the highest level of service quality, safety, and compliance with regulatory standards.Key ResponsibilitiesEstablish and maintain...

  • Food Service Manager

    2 days ago

    Kamloops, British Columbia, Canada Shamin Enterprises Ltd. Full time

    Job Title: Food Service SupervisorShamin Enterprises Ltd. is seeking a highly skilled Food Service Supervisor to join our team. As a key member of our food service team, you will be responsible for ensuring the highest quality of food and service to our customers.Key Responsibilities:Establish and implement efficient work schedules to meet customer...

  • Food Service Manager

    2 days ago

    Kamloops, British Columbia, Canada Shamin Enterprises Ltd. Full time

    Job Title: Food Service SupervisorShamin Enterprises Ltd. is seeking a highly skilled Food Service Supervisor to join our team. As a key member of our food service team, you will be responsible for ensuring the highest quality of food and service to our customers.Key Responsibilities:Establish and implement efficient work schedules to meet customer...

  • Software as a Service Manager

    2 weeks ago

    Kamloops, British Columbia, Canada T-Net British Columbia Full time $83,602 - $95,238

    Job OverviewT-Net British ColumbiaSoftware as a Service Manager$83, $95,237.69 annuallyThe IT Operations team is a diverse group of professionals, including analysts, advisors, and managers. Our team focuses on driving innovation and enhancing our division with modern tools, applications, and collaborative services. We value our team members' perspectives...