Front Office Manager
4 weeks ago
The Front Office Manager is a key role within Coast Hotels, contributing to the overall success of the hotel by leading and maintaining guest service standards for the Front Office. This position is integral to the continued growth and development of the Front Office team and to maximize operational efficiencies, customer service, and profitability.
Key Responsibilities:- Develop and implement a departmental plan and measurable objectives for the Front Office that aligns with Coast Hotels' overall strategy, including guest satisfaction scores, room occupancy, and revenue optimization targets.
- Communicate change initiatives and monitor implementation, clearly articulating the rationale for change and impacts on the Front Office and operations.
- Establish systems, structures, and disciplined practices to manage results, including planning, prioritizing, providing clear direction, ensuring accountability, and monitoring financial, quality, safety, and other key business measures.
- Forecast and proactively address needs and situations, i.e., introducing sales and marketing promotions to maximize room occupancy and revenue.
- Adhere to departmental budgets and prioritize resource allocations appropriately, using budgets, operating statements, and payroll progress reports to assist in managing Room Operations.
- Maintain a big-picture perspective, focusing on short and long-term priorities.
- Participate in managing departmental controllable expenses, supervise same-day selling procedures to achieve or exceed budgeted goals.
- Verify accuracy of room rates to maximize revenue opportunities.
- Perform front office agent tasks as needed.
- Engage ambassadors in their work, ensuring they feel recognized and valued.
- Create a work environment based on Coast's Values.
- Build a team with the right people in the right roles and manage performance to deliver on the business plan through effective recruitment, communication, and team practices.
- Provide formal and informal recognition to acknowledge excellent performance and adherence to Coast Values.
- Resolve guest service issues and identify potential barriers to guest services, working with others to remove barriers to service excellence across Coast's operations.
- Assist in reviewing comment cards and guest satisfaction results with ambassadors.
- Schedule the team against guest and hours/occupied room goals.
Requirements:
- 4 years of related work experience, plus 2 years leading others.
- Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience.
- Valid local driver's license (class 5), and clear driver's abstract.
- Excellent communication, written, oral English, and listening skills, as well as customer service skills.
- Ability to lead and motivate others, with excellent interpersonal skills to support building strong relationships with diverse groups of people.
- Strong problem-resolution skills and conflict-resolution skills to resolve issues.
- Experience forecasting and budgeting for a functional area within a property.
- Excellent knowledge of health and safety regulations.
- Intermediate accounting and budgeting skills.
- Intermediate level in the use of MS Office Suite.
- Experience discussing performance issues with team members and providing direct and honest feedback when discussing career advancement and leading performance expectations.
- Aware of and understands how all areas of the business interact and how one's area impacts and is impacted by other areas.
- Understanding of legislation and regulations (i.e., WCB, employment standards, collective agreement) as they apply to one's area.
- Ability to speak/understand a second language an asset.
- Exemplifies Coast's core values and enjoys working in a culture of accountability.
- Able to work a flexible schedule, including evenings, weekends, holidays, and overnight shifts when required.
-
Front Office Manager
2 days ago
Nanaimo, British Columbia, Canada Coast Hotels Full timeCoast Hotels is seeking a skilled Front Office Manager to lead its hotel operations. This role requires excellent leadership, communication, and customer service skills to ensure the success of the Front Office team.About the RoleThis is a full-time position with an estimated salary of $60,000 per year. As a Front Office Manager at Coast Hotels, you will be...
-
Front Office Director
1 week ago
Nanaimo, British Columbia, Canada Coast Hotels Full timeJob Title: Front Office DirectorThe successful candidate will play a pivotal role in leading the Front Office team at Coast Hotels. This is an exciting opportunity for a seasoned professional to leverage their expertise in hotel operations and guest service.
-
Front Office Manager
4 weeks ago
Nanaimo, British Columbia, Canada Coast Hotels Full timeThe Front Office Manager at Coast Hotels is a key role in ensuring exceptional guest service standards are maintained across the Front Office team. This position requires a strong leader who can implement departmental plans, drive results, and foster a culture of accountability.Key Responsibilities:Develop and implement a departmental plan that aligns with...
-
Front Office Manager
4 weeks ago
Nanaimo, British Columbia, Canada Coast Hotels Full timeThe Front Office Manager at Coast Hotels plays a pivotal role in driving the success of our hotel by setting and maintaining exceptional guest service standards. This position is crucial in aligning with our long-term strategy, fostering the growth and development of the Front Office team, and maximizing operational efficiencies, customer satisfaction, and...
-
Front Desk Coordinator
1 month ago
Nanaimo, British Columbia, Canada beBee Professionals Full time $30,000 - $40,000We are seeking a highly organized and detail-oriented Front Desk Coordinator to provide exceptional customer service and administrative support to our team at beBee Professionals in Nanaimo, Canada.Key Responsibilities:Manage incoming calls, greet visitors, and ensure a positive experience for all clients.Schedule appointments, manage office calendars, and...
-
Front Desk Team Member
3 weeks ago
Nanaimo, British Columbia, Canada Coast Hotels Full timeFront Desk Agent Role OverviewThe Front Desk Agent will be responsible for providing exceptional customer service and administrative support to the Front Office team at Coast Hotels.Key Responsibilities:Provide excellent customer service to hotel guests, handling inquiries, concerns, and requests in a professional manner.Manage the check-in and check-out...
-
Front Desk Associate
4 weeks ago
Nanaimo, British Columbia, Canada Quality Inn Full timeWe are seeking a highly organized and detail-oriented Front Desk Associate to join our team at Quality Inn. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling cash and credit transactions, and maintaining a clean and organized front desk area.Key Responsibilities:Customer Service: Greet and...
-
Front Desk Associate
4 weeks ago
Nanaimo, British Columbia, Canada Quality Inn Full timeWe are seeking a skilled Front Desk Associate to join our team at Quality Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a clean and organized front desk area.Key Responsibilities:Customer Service: Greet customers, respond to their inquiries, and...
-
Office Support Staff
1 week ago
Nanaimo, British Columbia, Canada MANVIRRO'S INDIAN GRILL Full timeJob DescriptionWe are seeking a skilled and detail-oriented Front Office Coordinator to join our team at Manvirro's Indian Grill. As a key member of our front office staff, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring seamless day-to-day operations.Key Responsibilities:Schedule and confirm...
-
Front Desk Receptionist
2 weeks ago
Nanaimo, British Columbia, Canada Vancouver Island University Full timeVancouver Island University is seeking a skilled Front Desk Receptionist to support our dental clinic.Job Overview:The successful candidate will provide exceptional customer service, manage front desk operations, and maintain accurate records. This is an excellent opportunity for a detail-oriented individual with strong communication skills to join our...
-
Front Desk Cashier
4 weeks ago
Nanaimo, British Columbia, Canada Quality Inn Full timeJob Summary: We are seeking a skilled Front Desk Cashier to join our team at Quality Inn. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling cash and credit transactions, and maintaining a clean and organized front desk area.Key Responsibilities:Operate a cash register and process transactions...
-
Hotel Operations Manager
1 week ago
Nanaimo, British Columbia, Canada Coast Hotels Full timeRole SummaryThe Front Office Manager at Coast Hotels contributes to the overall success of the hotel by leading and maintaining exceptional guest service standards for the Front Office. This key position ensures alignment with Coast Hotels' long-term strategy, driving growth, development, and operational efficiencies.About the RoleThis role is integral to...
-
Dental Office Coordinator
2 weeks ago
Nanaimo, British Columbia, Canada Nanaimo Denture Clinic Inc. Full timeJob Title: Dental Office CoordinatorWe are seeking a highly organized and detail-oriented Dental Office Coordinator to join our team at Nanaimo Denture Clinic Inc.About the Role:The successful candidate will be responsible for coordinating the day-to-day operations of our dental office, ensuring that patients receive excellent service and care. This is an...
-
Office Operations Manager
1 month ago
Nanaimo, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000We are seeking a highly organized and proactive Office Operations Manager to join our team in Nanaimo, Canada. In this role, you will be responsible for overseeing the daily operations of the office, ensuring efficiency and a productive work environment.Key Responsibilities:Manage office operations, including scheduling, correspondence, and file...
-
Front Desk Coordinator
2 months ago
Nanaimo, British Columbia, Canada beBee Professionals Full time $30,000 - $40,000Job SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at beBee Professionals in Nanaimo, Canada.Key ResponsibilitiesProvide exceptional customer service to clients and visitors, ensuring a positive and welcoming experience.Manage incoming calls, schedule appointments, and maintain office calendars with...
-
Office Administrator
2 months ago
Nanaimo, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000Office Manager RoleWe are seeking a highly organized and proactive Office Manager to oversee the daily operations of our office in Nanaimo, Canada.Key Responsibilities:Manage office operations, including scheduling, correspondence, and file management.Supervise administrative staff and provide training as needed.Develop and implement office policies and...
-
Office Operations Manager
2 weeks ago
Nanaimo, British Columbia, Canada Avalon Community College Full timeAvalon Community College is currently seeking a highly skilled and experienced Office Administrator to join our team. This is a permanent, full-time position with a salary range of $60,000 - $80,000 per annum.Job DescriptionThe successful candidate will be responsible for reviewing and evaluating new administrative procedures, delegating work to office...
-
Office Coordinator
1 month ago
Nanaimo, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000We are seeking a highly organized and detail-oriented Office Administrator to manage daily office operations at beBee Professionals in Nanaimo. The successful candidate will be responsible for organizing office activities, supporting staff, and ensuring that administrative tasks are completed efficiently.Key Responsibilities:Manage incoming calls, emails,...
-
Receptionist, Dental Clinic Specialist
3 weeks ago
Nanaimo, British Columbia, Canada Vancouver Island University Full timeAt Vancouver Island University, we are seeking a highly skilled and detail-oriented Receptionist, Dental Clinic Specialist to join our Health Sciences team. In this role, you will provide exceptional customer service and administrative support to our students, faculty, and clients.About the Role:This is a face-to-face front-facing receptionist role requiring...
-
Store Manager
1 month ago
Nanaimo, British Columbia, Canada Kal Tire Ltd Full timeCareer Advancement At Kal Tire Ltd, we're committed to supporting the career growth of our team members. As a Store Manager, you'll play a key role in helping our team members develop their skills and advance in their careers. Responsibilities: * Maintain and enforce safety standards to create a safe working environment * Guide and mentor a team of Front...