Junior System Analyst

4 weeks ago


Ottawa, Ontario, Canada Assent Full time

Job Summary

Assent is seeking a highly skilled Junior System Analyst to join our IT Support team. As a key member of our team, you will be responsible for providing world-class support to our stakeholders, troubleshooting technology issues, and creating knowledge base articles and documentation.

Key Responsibilities

  • Provide systems support to Assent stakeholders
  • Provision and management of systems accounts
  • Monitoring of systems and processes
  • Reporting status and issue resolution
  • Assist in the development of procedural manuals and train users on automated systems
  • Ensure high-quality IT asset management
  • Administration of Assent's SaaS tools contracts
  • Participate in ISO quality management audit process
  • Assist in day-to-day office administration and prepare departmental records and reports
  • Work closely with Assent security team and resolve security puzzles and issues
  • Fill in for System Analysts in their absence

Requirements

  • College Diploma/Bachelor's degree in an IT discipline
  • 2 years of experience in systems analysis, business or solution architecture, business analysis, business process reengineering, and/or process improvement
  • Excellent oral and written communication skills and detail-oriented
  • Ability to effectively solve problems and maintain a positive attitude in a dynamic environment
  • Experience with Atlassian apps, JAMF, Automox, Productiv, and Vendr is desirable

What We Offer

  • Competitive base salary and corporate bonus program
  • Comprehensive benefits package and retirement savings options
  • Flexible work options, volunteer days, and opportunities for corporate giving initiatives
  • Professional development days and opportunities for lifelong learning

Why Join Assent?

We are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and Employee Resource Groups.


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