Assistant Rooms Operations Manager

3 weeks ago

Vancouver, British Columbia, Canada EightSix Network Full time

Job Title: Assistant Rooms Operations Manager

Job Summary:

We are seeking an experienced Assistant Rooms Operations Manager to join our team at EightSix Network. As a key member of our Rooms Operations department, you will be responsible for supporting the day-to-day activities of Rooms Operations and supervision of related areas, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services.

Key Responsibilities:

  • Support the management of Rooms Operations activities, including opening and closing Front Desk shifts, reviewing critical information contained in room operations reports, and understanding the functions of various departments.
  • Temporarily supervise all areas of the Room Operations department in the absence of the Room Operations management.
  • Operate all department equipment as necessary and report malfunctions.
  • Ensure employees have the proper supplies and uniforms.
  • Understand and comply with loss prevention policies and procedures.
  • Contribute to managing to budget by supervising same-day selling procedures to maximize room revenue and property occupancy.
  • Verify accuracy of room rates to maximize revenue opportunities.
  • Use budgets, operating statements, and payroll progress reports as needed to assist in the management of the Room Operations.
  • Participate in the management of departmental controllable expenses to achieve or exceed budgeted goals.
  • Understand the impact of Room Operations on the overall property financial goals and objectives.
  • Provide for and manage the guest experience by participating in the investigation of employee and guest accidents, assisting in the use of a guest information tracking system, and setting a positive example for guest relations.
  • Interact with guests to obtain feedback on product quality and service levels, effectively responding to and handling guest problems and complaints.
  • Assist in the review of comment cards and guest satisfaction results with employees.
  • Manage and conduct human resources activities, including providing support for operational functions, training staff, monitoring adherence to policies and procedures, and supervising staffing levels to ensure guest service, operational needs, and financial objectives are met.
  • Help train employees in safety procedures and supervise their ability to execute departmental and property emergency procedures.
  • Observe service behaviors of employees and provide feedback to individuals, continuously striving to improve service performance.
  • Empower employees to provide excellent customer service within guidelines.
  • Participate in the interviewing and hiring of Room operations employee team members with the appropriate skills.
  • Use all available on-the-job training tools for employees, supervising ongoing training initiatives and conducting training when appropriate.
  • Communicate performance expectations to employees in accordance with job descriptions for each position.
  • Participate in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.
  • Coach, counsel, and encourage employees.
  • Participate in employee progressive disciplinary procedures as required.
  • Handle employee questions and concerns.
  • Participate in an ongoing employee recognition program.
  • Effectively schedule employees to business demands and track employee time and attendance.
  • Assist in performing the payroll function.
  • Oversee daily shift operations and ensure compliance with all policies, standards, and procedures.

Requirements:

  • Work Permit

About EightSix Network:

We are a dynamic and innovative company that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is welcoming, inclusive, and respectful of all employees. We believe in hiring talented individuals who share our values and are passionate about delivering exceptional results.

Salary Range: $56,000 to $69,000 annually

Equal Opportunity Employer: EightSix Network is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that is inclusive and respectful of all employees.

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