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IT Support Expert

1 week ago

Halifax, Nova Scotia, Canada NTT DATA, Inc. Full time

NTT DATA, Inc. is seeking a highly skilled IT Support Expert to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our IT systems and services.

The successful candidate will have experience in IT Operations, ITSM, and ITIL, with a strong understanding of state-of-the-art IT technology. You will be responsible for performing proactive monitoring checks, case management, and knowledge management tasks. Additionally, you will create and update knowledge articles and end-user documentation to enable self-service.

This role requires excellent communication skills, both written and verbal, as well as the ability to work collaboratively with other teams. You will participate in regular Agile ceremonies and support Service Lead Analysts and Service Managers with technical insights and reporting activities.

To be successful in this role, you will need to possess strong analytical and problem-solving skills, with the ability to prioritize tasks effectively. You will also have a solid understanding of core insurance business processes and VAIT (BaFin) regulatory requirements.

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.