Senior Manager Call Center

4 weeks ago


Edmonton, Alberta, Canada National Bank Full time
Job Title: Senior Manager Call Center

About the Role:

As a Senior Manager at the National Bank, you will be responsible for leading a team of managers and agents in the Edmonton call center. Your primary goal will be to create an engaging and inspiring environment that fosters a culture of customer service and professional development.

Key Responsibilities:

• Establish a new call center based in Edmonton
• Define strategic orientations and drive service transformation to achieve sector objectives
• Implement effective operational processes and structures
• Lead and coach a team of managers and agents
• Oversee succession and performance for your team
• Oversee operational quality and the achievement of targets
• Foster a positive and motivating culture centered on employee recognition

About the Team:

This new Edmonton-based team will be an integral part of the National Bank's Customer Experience Centre. You will report to a Senior Manager in Montreal.

Our Values:

We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments.

What We Offer:

In addition to competitive compensation, you will be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. These include a health and wellness program, flexible group insurance, a generous pension plan, and employee share ownership plan.

Join Our Team:

We are looking for passionate people who share our values and are committed to excellence. If you are a strategic thinker with excellent leadership skills, we encourage you to apply for this exciting opportunity.

How to Apply:

If you are interested in this role, please submit your application through our website. We look forward to hearing from you.

Contact Information:

For more information about this role, please contact our HR department at [insert contact information].

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