Customer Service Liaison

3 days ago


Edmonton, Alberta, Canada EVANSDALE HEALTH CENTER Full time
Company Overview

The EVANSDALE HEALTH CENTER is a dynamic and patient-focused healthcare organization seeking a skilled Customer Service Liaison to join our team. Our center provides comprehensive medical services to the community, and we are committed to delivering exceptional care and support.

Job Summary

We are looking for an experienced Receptionist with excellent interpersonal skills and a strong work ethic to provide administrative support to our patients and staff. As a key member of our front desk team, you will be responsible for managing incoming calls, greeting visitors, and responding to inquiries in a professional and courteous manner.

Key Responsibilities
  • Greet patients, visitors, and staff in a friendly and welcoming manner
  • Manage incoming calls, respond to voicemails, and direct callers to relevant personnel or departments
  • Provide basic information to clients and the public regarding hospital services, policies, and procedures
  • Operate a switchboard or telephone system to facilitate communication between departments and staff
  • Schedule appointments, confirm reservations, and send reminders to patients as needed
  • Process payments, issue receipts, and manage cash handling responsibilities
  • Answer telephones, relay messages, and provide customer service to patients and staff
Requirements
  • High school diploma or equivalent required; post-secondary education in a related field an asset
  • 1-6 months of experience in a receptionist or administrative role
  • Excellent communication and interpersonal skills
  • Able to multitask, prioritize tasks, and maintain accuracy and attention to detail
  • Flexible and adaptable in a fast-paced environment
  • Proficient in Microsoft Office applications (Word, Excel, Outlook)
Benefits
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment
  • Competitive salary range: $25-$32 per hour, depending on experience
  • Comprehensive benefits package, including health and dental insurance, retirement plan, and paid time off


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