Senior Manager Call Center
3 weeks ago
About the Role
We're seeking a Senior Manager to lead our Call Center team in Edmonton. As a key member of our Customer Experience Centre, you'll be responsible for creating an engaging and inspiring environment that fosters a culture of customer service and professional development.
Your Key Responsibilities
- Establish a high-performing Call Center team that delivers exceptional customer experiences
- Define strategic orientations and drive service transformation to achieve business objectives
- Implement effective operational processes and structures to optimize performance
- Lead and coach a team of managers and agents to achieve their full potential
- Oversee succession and performance management for your team
- Ensure operational quality and achievement of targets
- Foster a positive and motivating culture centered on employee recognition and development
- Collaborate with stakeholders to drive business growth and customer satisfaction
About the National Bank of Canada
We're a bank with a human touch that stands out for its bold approach, entrepreneurial spirit, and passion for people. We offer a full range of financial services for individuals, businesses, and clients with specific needs, both domestically and internationally.
What We Offer
- Competitive compensation and benefits package
- Opportunities for professional growth and development
- A dynamic work environment with cutting-edge collaboration tools
- A commitment to diversity, equity, and inclusion
Join Our Team
We're a bank that values partnership, agility, and empowerment. If you're a motivated and results-driven professional looking for a new challenge, we encourage you to apply.
-
Senior Manager Call Center
4 weeks ago
Edmonton, Alberta, Canada National Bank Full timeJob Title: Senior Manager Call CenterAbout the Role:As a Senior Manager at the National Bank, you will be responsible for leading a team of managers and agents in the Edmonton call center. Your primary goal will be to create an engaging and inspiring environment that fosters a culture of customer service and professional development.Key Responsibilities:•...
-
Senior Manager Call Center
4 weeks ago
Edmonton, Alberta, Canada National Bank Full timeJob Title: Senior Manager Call CenterAbout the Role:As a Senior Manager at the National Bank of Canada, you will be responsible for leading a team of managers and agents in the Edmonton call centre. Your primary objective will be to create an engaging and inspiring environment that fosters a culture of customer service and professional development.Key...
-
Senior Manager Call Center
4 weeks ago
Edmonton, Alberta, Canada National Bank Full timeJob Title: Senior Manager Call CenterAbout the Role:As a Senior Manager at the National Bank of Canada, you will be responsible for leading a team of managers and agents in the Edmonton call centre. Your primary goal will be to create an engaging and inspiring environment that fosters a culture of customer service and professional development.Key...
-
Senior Call Center Manager
1 month ago
Edmonton, Alberta, Canada NATIONAL BANK OF CANADA Full timeAbout the RoleWe are seeking a highly experienced and strategic Senior Call Center Manager to lead our new Edmonton-based team. As a key member of our Customer Experience Centre, you will be responsible for establishing and driving the service transformation to achieve sector objectives.Key ResponsibilitiesEstablish the new call centre based in Edmonton and...
-
Senior Manager Call Center Lead
4 weeks ago
Edmonton, Alberta, Canada National Bank Full timeAbout the RoleWe are seeking a Senior Manager to lead our Call Center team in Edmonton. As a key member of our Customer Experience Centre, you will be responsible for managing a team of managers and agents to deliver exceptional customer service and drive business growth.Key Responsibilities:Establish and implement effective operational processes and...
-
Senior Manager Call Center
4 weeks ago
Edmonton, Alberta, Canada National Bank Full timeAbout the RoleWe are seeking a Senior Manager to lead our Call Centre team at the National Bank of Canada. As a key member of our Customer Experience Centre, you will be responsible for creating an engaging and inspiring environment that fosters a culture of customer service and professional development.Key ResponsibilitiesEstablish a high-performing team of...
-
Senior Retail Store Operations Manager
3 days ago
Edmonton, Alberta, Canada EVANSDALE HEALTH CENTER Full timeJob DescriptionWe are seeking a Senior Retail Store Operations Manager to join our team at Evansdale Health Center.About the RoleThis is a permanent, full-time position working 40 hours per week. The salary for this role is estimated to be between $60,000 and $80,000 per year, depending on experience.Key ResponsibilitiesDevelop and implement operational...
-
Senior Project Manager
2 weeks ago
Edmonton, Alberta, Canada Rose International Full timeJob SummaryWe are seeking a highly skilled Senior Project Manager to join our Data Center of Excellence team. The successful candidate will be responsible for overseeing project management while embedding agile practices to ensure data access, analytics, and economy support data-informed decision-making.The ideal candidate will have a broad skill set and be...
-
Customer Service Liaison
4 days ago
Edmonton, Alberta, Canada EVANSDALE HEALTH CENTER Full timeCompany OverviewThe EVANSDALE HEALTH CENTER is a dynamic and patient-focused healthcare organization seeking a skilled Customer Service Liaison to join our team. Our center provides comprehensive medical services to the community, and we are committed to delivering exceptional care and support.Job SummaryWe are looking for an experienced Receptionist with...
-
Senior Loan Officer
7 days ago
Edmonton, Alberta, Canada COLD IRON TRUCK CENTER INC. Full timeJob SummaryWe are seeking a highly skilled Senior Loan Officer to join our team at COLD IRON TRUCK CENTER INC. This role is responsible for approving or rejecting loan applications, assisting clients with financial objectives, and promoting credit and loan services.Main ResponsibilitiesLoan Application Review: Carefully review and evaluate loan applications...
-
Front Desk Coordinator
4 weeks ago
Edmonton, Alberta, Canada EVANSDALE HEALTH CENTER Full timeAt EVANSDALE HEALTH CENTER, we are seeking a highly organized and efficient Front Desk Coordinator to join our team. The ideal candidate will have excellent interpersonal skills, flexibility, and the ability to multitask.Key ResponsibilitiesProvide exceptional customer service to patients and visitorsManage the switchboard and telephone systemSchedule and...
-
Automotive Center Director
4 weeks ago
Edmonton, Alberta, Canada University of Alberta Full timeJob SummaryThe University of Alberta seeks a highly skilled and experienced professional to fill the role of Center Manager for the Center for Open Science and Synthesis in Ecology and Evolution. This is a full-time, trust-funded position that offers a comprehensive benefits package and an annual salary range of $59,822 to $74,785.Under the direction of...
-
Front Desk Coordinator
4 weeks ago
Edmonton, Alberta, Canada EVANSDALE HEALTH CENTER Full timeJob SummaryAt EVANSDALE HEALTH CENTER, we are seeking a highly organized and efficient Front Desk Coordinator to provide exceptional customer service and support to our patients and visitors.Key Responsibilities- Greet patients and visitors, directing them to the appropriate contacts or service areas- Provide basic information to clients and the public-...
-
Edmonton, Alberta, Canada LUV MEDISPA & MASSAGE Full timeAbout LUV MEDISPA & MASSAGEWe are a dynamic and innovative wellness center seeking an experienced Senior Operations Manager to oversee our spa services.
-
Senior Tax Manager
4 weeks ago
Edmonton, Alberta, Canada Cari Full timeJob Title: Senior Tax ManagerCari is seeking a highly skilled Senior Tax Manager to join our team. As a Senior Tax Manager, you will be responsible for leading medium-sized client tax engagements, including public and private companies.Key Responsibilities:Lead tax engagements for medium-sized clients, including public and private companies.Develop and...
-
Front Desk Coordinator
4 weeks ago
Edmonton, Alberta, Canada EVANSDALE HEALTH CENTER Full timeWe are seeking a highly organized and efficient Front Desk Coordinator to join our team at EVANSDALE HEALTH CENTER. As a key member of our administrative team, you will be responsible for providing exceptional customer service to our patients and visitors.Key ResponsibilitiesGreeting and Directing: Greet patients and visitors, and direct them to the...
-
Front Desk Coordinator
3 weeks ago
Edmonton, Alberta, Canada EVANSDALE HEALTH CENTER Full timeAt EVANSDALE HEALTH CENTER, we are seeking a skilled Front Desk Coordinator to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service to our patients and visitors. Your duties will include greeting and directing individuals, providing information, and operating our switchboard or telephone...
-
Senior Tax Manager
4 weeks ago
Edmonton, Alberta, Canada Cari Full timeJob SummaryCari is seeking a highly skilled Senior Tax Manager to join our Tax Team. As a Senior Tax Manager, you will be responsible for leading medium-sized client tax engagements, including public and private companies. You will work closely with a Partner to identify tax issues and planning opportunities for owner-managed businesses.Key...
-
Front Desk Coordinator
4 weeks ago
Edmonton, Alberta, Canada EVANSDALE HEALTH CENTER Full timeAt EVANSDALE HEALTH CENTER, we are seeking a skilled Front Desk Coordinator to join our team. The ideal candidate will possess excellent communication skills and be able to provide top-notch customer service to our patients and visitors.The Front Desk Coordinator will be responsible for greeting patients and visitors, directing them to the appropriate areas,...
-
Senior Mental Health Professional
3 days ago
Edmonton, Alberta, Canada CB Canada Full timeAt Homewood Health Centre, we're committed to delivering exceptional care to our patients and community. As a Senior Mental Health Professional with our Employee & Family Assistance Program, you'll be an integral part of a collaborative team dedicated to providing seamless services and programs.The position summary for this role is as follows:Position...