Senior Manager Call Center

3 weeks ago


Edmonton, Alberta, Canada National Bank Full time

About the Role

We're seeking a Senior Manager to lead our Call Center team in Edmonton. As a key member of our Customer Experience Centre, you'll be responsible for creating an engaging and inspiring environment that fosters a culture of customer service and professional development.

Your Key Responsibilities

  • Establish a high-performing Call Center team that delivers exceptional customer experiences
  • Define strategic orientations and drive service transformation to achieve business objectives
  • Implement effective operational processes and structures to optimize performance
  • Lead and coach a team of managers and agents to achieve their full potential
  • Oversee succession and performance management for your team
  • Ensure operational quality and achievement of targets
  • Foster a positive and motivating culture centered on employee recognition and development
  • Collaborate with stakeholders to drive business growth and customer satisfaction

About the National Bank of Canada

We're a bank with a human touch that stands out for its bold approach, entrepreneurial spirit, and passion for people. We offer a full range of financial services for individuals, businesses, and clients with specific needs, both domestically and internationally.

What We Offer

  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A dynamic work environment with cutting-edge collaboration tools
  • A commitment to diversity, equity, and inclusion

Join Our Team

We're a bank that values partnership, agility, and empowerment. If you're a motivated and results-driven professional looking for a new challenge, we encourage you to apply.



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