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Insurance Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated individual to join our team as a Client Support Associate at Cowan Insurance Group. As a key member of our customer service team, you will be responsible for delivering exceptional service to our personal insurance customers and insurance markets.
Key Responsibilities- Review and process renewals in our broker management system Epic
- Quote client policies in Applied Rating Services
- Review policies for gaps in coverage and identify coverage enhancement opportunities
- Process varied terms notices received from our carriers
- Review new business and renewal policies to ensure accuracy and completeness
- Follow up with insurance carriers for late renewals
- RIBO license or ability to obtain RIBO an asset
- CAIB or CIP designations (or working toward designations) would be an asset
- Strong communication skills; written and verbal
- Excellent communication skills
- Ability to manage high volume while maintaining attention to detail
- Professional, proactive, and positive work attitude is essential
- Proficiency with Microsoft Office Products
- Experience with EPIC would be an asset
Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. We partner with leading national and international insurance companies to deliver insurance and risk management solutions to businesses, organizations, and individuals.
We offer a comprehensive benefits plan, company-matched Retirement Savings Plan, and opportunities for professional development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
