Insurance Customer Service Representative
3 weeks ago
About the Role:
We are seeking a highly motivated and detail-oriented Client Support professional to join our team at Cowan Insurance Group. As a Client Support, you will play a critical role in delivering exceptional customer service to our personal insurance customers and insurance markets.
Key Responsibilities:
- Review and process renewals in our broker management system Epic
- Quote client policies in Applied Rating Services
- Review policies for gaps in coverage and identify coverage enhancement opportunities
- Process varied terms notices received from our carriers
- Review new business and renewal policies to ensure accuracy and completeness
- Follow up with insurance carriers for late renewals
Requirements:
- RIBO license or ability to obtain RIBO an asset
- CAIB or CIP designations (or working toward designations) would be an asset
- Strong communication skills; written and verbal
- Excellent communication skills
- Ability to manage high volume while maintaining attention to detail
- Professional, proactive, and positive work attitude is essential
- Proficiency with Microsoft Office Products
- Experience with EPIC would be an asset
About Us:
Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With over 500 employees hired out of 6 locations across Canada, we're proud to have been named one of Canada's Best Managed Companies since 2012.
What We Offer:
- Competitive salary
- Participate in our comprehensive benefits plan on day one — no waiting period
- Company-matched Retirement Savings Plan
- Company-paid training and development courses
- Community involvement
How to Apply:
If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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