Restoration Branch Manager

3 weeks ago

Toronto, Ontario, Canada TalentSphere Staffing Solutions Full time
Job Title: Restoration Branch Manager

We are seeking an experienced Restoration Branch Manager to join our team at TalentSphere Staffing Solutions. As a key member of our organization, you will be responsible for overseeing all aspects of our restoration operations, including claim intake, emergency services, project management, staff scheduling, and customer satisfaction.

About the Role

The successful candidate will have a strong background in the restoration industry, with a focus on water and fire damage restoration. You will be responsible for enforcing corporate expectations with subtrade and vendor engagements, taking assignment of claims and/or duties as directed by the General Manager, and conducting regular performance reviews and providing ongoing training to staff.

Responsibilities
  • Oversee all aspects of the branch's operations, including claim intake, emergency services, project management, staff scheduling, and customer satisfaction.
  • Enforce corporate expectations with all subtrade and vendor engagements up to and including: authorizations, safety, liabilities, quality of work, timeliness of work, warranties, and payables.
  • Take assignment of claims and/or duties as directed by General Manager.
  • Conduct regular performance reviews, provide ongoing training, and cultivate a positive and supportive work environment.
  • Promote teamwork, collaboration, and professional development among staff.
  • Active participation with co-workers and departments such as: Health and Safety, IT, Digital Media & Communications, Human Resources, and Business Development.
  • Establish and maintain strong relationships with clients, stakeholders, and insurance professionals.
  • Drive timely and informative communication within project teams, both internally and externally.
  • Lead the branch and related services to be profitable and sustainable.
  • Ensure that all restoration work is completed to the highest quality standards.
  • Conduct site inspections and audits to verify compliance with company procedures and industry best practices.
Qualifications
  • 7+ years of experience in the restoration industry, with a focus on water and fire damage restoration.
  • Proven leadership and team management skills.
  • Strong knowledge of restoration processes, techniques, and equipment.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple projects simultaneously and meet deadlines.
  • Financial acumen with experience in budgeting and financial management.
  • Proficiency in using restoration management software and other relevant technology.
  • Valid Driver's License and clean driving record.
  • IICRC certifications in Water Damage Restoration (WRT), Fire and Smoke Restoration (FSRT), and Mold Remediation Specialist (MRS).
Benefits

We offer an extended health plan including medical, dental, and vision, as well as a company RRSP program, an employee assistance program, educational assistance, professional development, and internal growth opportunities.

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