Optical Service Specialist
4 weeks ago
Job Summary
The Optical Service Specialist is responsible for delivering exceptional customer service and sales experience in our luxury eyewear boutiques. This role requires a strong passion for superior product, a distinctive culture rooted in California, and an obsession with service.
Main Responsibilities
- Assist customers in selecting the perfect frame, ensuring flawless accuracy in taking and recording measurements, adjusting and fitting eyewear, and execution of all details.
- Build and maintain strong relationships with customers to drive sales and exceed service expectations.
- Stay current on product knowledge and fashion trends to provide expert guidance to customers.
- Maintain presentation standards on the sales floor and back office, ensuring a seamless customer experience.
- Support the Store Manager in ensuring all optical quality controls are in compliance.
Requirements
- High School Diploma
- State licensure or certification as an optician
- 2+ years sales experience in the luxury service industry
- Knowledge of current optical theory and practices
- Natural ability in building a client following
- Possess strong written and verbal communication skills, as well as strong interpersonal skills
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