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Residential Worker

2 months ago

Hamilton, Ontario, Canada The Salvation Army Full time
Job Summary

The Salvation Army is seeking a dedicated and compassionate Residential Worker to join our team. As a Residential Worker, you will play a vital role in providing support and care to individuals in need, ensuring their safety and well-being in a positive and supportive environment.

Key Responsibilities
  • Conduct initial screenings of clients seeking admission, ensuring their behavior meets acceptable standards as outlined in our Policy and Procedure manual.
  • Complete client intake forms, assisting clients in completing the Social Services intake form (pink sheet).
  • Update or commence new client file cards, registering clients and assigning beds as needed.
  • Provide meal tickets or prepared bag lunches according to approved procedures, using discretion based on shift schedules.
  • Complete hourly security rounds of the facility, checking washrooms, stairwells, fire exits, and doors.
  • Record activities and incidents occurring during shifts in a factual and concise manner using Log Books and/or Incident Books.
  • Answer telephones and provide inquirers with necessary direction.
  • Maintain the cleanliness of the Front Desk area, including the storage area for food.
  • Contact emergency services when necessary.
  • Complete incident reports, statistics, and cash reports before completing shifts.
  • Maintain confidentiality regarding clients, staff, and Centre records.
  • Work closely with supervisors and carry out assigned tasks.
  • Call in relief workers as needed, following established procedures.
  • Perform bed checks according to approved procedures.
Organizational Responsibilities
  • Demonstrate knowledge of The Salvation Army Booth Centre Policy and Procedures Manual.
  • Meet with Program Managers for supervision as scheduled.
  • Engage in formal evaluation sessions with Program Managers at six and twelve months in the first year and annually thereafter.
  • Model appropriate qualities for this position, including self-motivation, punctuality, and personal hygiene.
  • Commit to and sign the agency and clients' confidentiality form.
  • Attend staff meetings, staff training workshops, and conferences as authorized by the Centre.
  • Work within the mandate and mission of The Salvation Army.
  • Represent The Salvation Army Booth Centre in a professional manner.
Working Conditions

This is a permanent part-time position with 15 hours per week. Flexibility in scheduling is required, and the work schedule is determined in consultation with your supervisor.

Applicable shifts include a 1⁄2 hour paid meal break.

May work with potentially aggressive clients.

Qualifications and Education Requirements
  • Post-Secondary Education preferred and/or a combination of education and related life experience.
  • Possess current WHMIS, First Aid, and CPR certificates.
  • Alternative combinations of education and experience may be considered.
Experience and Knowledge
  • Demonstrate knowledge of community-based resources.
Skills and Capabilities
  • Excellent oral and written communication skills and effective interpersonal skills.
  • Competent on computer equipment such as Windows, Microsoft Office, HIFIS, etc.
  • Ability to establish and implement goals and plans for self and clients.
  • Maturity and ability to exercise sound judgment.
  • Ability to work with socially disadvantaged people who may often harbor resentment and anger.
  • Demonstrated ability to work both independently and under supervision.
  • Ability to lift/carry up to forty pounds.
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.