Technical Business Analyst

2 weeks ago

Markham, Ontario, Canada Saint Elizabeth Health Care Full time
Job Description

We are seeking a skilled Technical Business Analyst to support the planning, design, configuration, and launch of business improvements in our Senior's Living business line. The ideal candidate will identify, analyze, configure, and validate business needs to ensure alignment to required business capabilities.

Main Responsibilities
  • Application Configuration/Support:
    • Actively support the application portfolio in compliance with determined Service Level Agreement.
    • Resolve and document application incidents and defects.
    • Issue Tracking and status reporting.
    • Validate business requirements and configure new software features to enhance business capabilities and/or efficiencies.
    • Execute in-depth analysis to identify root causes of problems and contribute to the development of system solutions.
    • Clarify and translate business requirements/objectives into functional specification decisions.
    • Configure enhancements and coordinate/conduct appropriate testing according to defined specifications.
    • Coordinate and/or migrate new enhancements/configurations across various platform phases (DEV to UAT to Prod).
    • Ensure consistency and standardization across multiple instances of the same solution, where necessary.
    • Develop and maintain user manuals and guidelines.
  • Assist in Creating Application Efficiencies:
    • Assist in the definition, development, and documentation of business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal clients, taking into consideration platform capabilities.
    • Create systems models, specifications, and diagrams to assist with the interpretation of business requirements into feasible options and communicate these to the business stakeholders.
    • Assist in research sessions in prototyping new capabilities to enhance business processes, operations, and information process flow.
    • Develop an understanding of existing business processes and recommend changes that leverage best usage of a platform and/or solution.
    • Design and conduct software tests on new and existing capabilities when a QA resource is not available.
    • Maintain appropriate Change Management processes for Production changes.
Requirements
  • Bachelor's degree in Computer Science or Information Systems or other technically relevant degree.
  • Minimum 2 - 3 years of Application Support Analysis experience.
  • Experience supporting the requirements definition and configuration of Cloud and/or SaaS based solutions, on both the functional/business and technical levels.
  • Knowledge related to clinical information systems and familiarity with governance issues and requirements.
  • Ability to assess and understand solutions at a platform level and make recommendations to ensure consistency and standardization across the platform.
  • Experience in requirements analysis, configuration proposals, and cost/benefit analysis in support of client requirements.
  • Ability to work effectively with front-line functional areas, end-users, and other IT professionals, specifically in building relationships and managing expectations.
  • Experience in defining, implementing and/or enhancing requirements gathering processes and templates.
  • Electronic health record, Clinical Care solutions and/or Senior's Living knowledge is required.
  • Knowledge of PointClickCare platform solutions is a requirement for the role.
Salary and Benefits

$80,000 per annum, plus comprehensive benefits package including medical, dental, vision, and retirement savings plan.

About Us

Saint Elizabeth Health Care is a not-for-profit social enterprise committed to delivering exceptional care and services to clients across Canada. We value our employees and strive to create a positive work environment that supports their growth and well-being.

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