Hotel Front Desk Associate

3 weeks ago


Hinton, Canada Twin Pine Inn & Suite Full time
Job Title: Hotel Night Auditor

At Twin Pine Inn & Suite, we are seeking a detail-oriented and customer-focused Hotel Night Auditor to join our team.

Job Summary

The Hotel Night Auditor is responsible for ensuring the accuracy of hotel transactions, maintaining a high level of customer service, and providing support to the front desk team.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Provide guests with information on hotel facilities and services, ensuring a seamless and enjoyable stay.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Answer telephone calls and relay messages to guests and staff in a prompt and efficient manner.
  • Provide exceptional customer service, ensuring guest satisfaction and loyalty.
Work Environment

The Hotel Night Auditor will work in a fast-paced environment, often under pressure to meet deadlines and ensure accuracy. The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.

Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.
  • Ability to work in a hotel environment, with a focus on customer service and attention to detail.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and meet deadlines.
What We Offer

Twin Pine Inn & Suite offers a competitive salary and benefits package, as well as opportunities for career growth and development.



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