Hotel Operations Manager

4 weeks ago


Hinton, Canada Baymont by Wyndham Full time
Hotel Clerk Supervisor Job Description

We are seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team at Baymont by Wyndham. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing daily operations, and supervising staff to ensure a seamless guest experience.

Key Responsibilities:
  • Customer Service: Assist guests with special needs, respond to inquiries, and resolve issues in a professional and courteous manner.
  • Operations Management: Coordinate, assign, and review work to ensure efficient hotel operations, including managing front desk staff, housekeeping, and maintenance teams.
  • Staff Supervision: Hire, train, and develop staff in job duties, safety procedures, and company policies to ensure a high-performing team.
  • Technical Support: Maintain operation of computer systems, equipment, and machinery, and arrange repair work to ensure business continuity and customer service delivery.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 1 year to less than 2 years of experience in a hotel or hospitality environment.
  • Work Setting: Hotel, motel, resort.
  • Supervision: 1 to 2 people, 3-4 people, or staff in various areas of responsibility.
  • Work Conditions and Physical Capabilities: Fast-paced environment, standing for extended periods, and working under pressure.
  • Personal Suitability: Client focus, dependability, efficient interpersonal skills, excellent oral communication, organized, and team player.
What We Offer:
  • Permanent Employment: A stable and secure work environment with opportunities for growth and development.
  • English Language: English is the primary language of communication in this role.
  • Work Hours: 40 hours per week.


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