Hotel Front Desk Associate

4 weeks ago

Hinton, Canada Baymont by Wyndham Full time
Hotel Front Desk Clerk Job Description

We are seeking a detail-oriented and organized Hotel Front Desk Clerk to join our team at Baymont by Wyndham. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an accurate inventory of vacancies, reservations, and room assignments, ensuring seamless communication with the housekeeping and maintenance teams.
  • Follow emergency and safety procedures, including responding to guest incidents and reporting any issues to management.
  • Perform various clerical duties, such as faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to guests and staff, ensuring prompt and efficient communication.
  • Assist guests with special needs, providing personalized support and accommodations as required.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner.
Requirements:
  • Secondary (high) school graduation certificate.
  • Experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills.
  • Physical ability to stand for extended periods and work in a dynamic environment.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for exceptional performance.

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