Retail Operations Manager

3 weeks ago


Alliston, Ontario, Canada Dollarama L.P. Full time
Job Title: Retail Operations Manager

The Retail Operations Manager plays a crucial role in supporting the Store Manager in overseeing daily retail store operations, ensuring exceptional customer satisfaction, and achieving sales goals. In the absence of the Store Manager, this role assumes responsibility as the Manager on Duty (MOD). The Retail Operations Manager is accountable for managing staff, executing daily operational tasks, and ensuring compliance with company policies and procedures.

About the Role:
  • Leading staff and implementing effective training programs to enhance team performance and productivity
  • Ensuring inventory counts are accurate and timely, enabling proper resupply of goods to meet customer demands
  • Maintaining established merchandising practices and visual standards to create an engaging shopping experience
Daily Tasks:
  • Supporting the Store Manager in daily operations and staff management to drive business results
  • Providing exceptional customer service and resolving escalated issues to maintain customer loyalty
  • Training, coaching, and developing employees to enhance their skills and career growth
  • Performing cash management, store opening and closing duties as needed to ensure seamless operations
  • Assigning tasks to the team to prioritize work and achieve objectives
Requirements:
  • Minimum of two years' experience in the retail industry with a focus on team management and leadership
  • Minimum of two years' experience in a management position with a proven track record of success
  • Open availability required, including day, evening, and weekend shifts
  • Ability to efficiently organize time and manage priorities to meet business objectives
Benefits:
  • Competitive compensation package including base salary and bonus pay
  • Casual dress code allowing for a relaxed and comfortable work environment
  • Employee assistance program providing support for personal and professional well-being
  • Extended health care benefits to protect your physical and mental health
  • Flexible schedule allowing for work-life balance and personal freedom
  • RRSP match contributing to your long-term financial security

Estimated Salary: $52,000 - $68,000 per year



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