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Senior Technical Specialist

2 months ago

Toronto, Ontario, Canada Bank of Montreal Full time
Job Title: Senior Technical Specialist

We are seeking a highly skilled Senior Technical Specialist to join our team at Bank of Montreal. As a key member of our IT team, you will be responsible for the technical implementation and integration of our ServiceNow Software Asset Management (SAM) module.

About the Role:

The ideal candidate will have a deep understanding of the ServiceNow platform and its capabilities, as well as experience in customizing and configuring the platform to meet specific business needs. You will be responsible for leading the technical implementation of the ServiceNow SAM module, integrating it with other ServiceNow modules and external systems, and ensuring the SAM environment is secure, scalable, and optimized for performance.

Key Responsibilities:
  • Lead the technical implementation of the ServiceNow SAM module.
  • Integrate SAM with other ServiceNow modules and external systems.
  • Manage the day-to-day technical operations of the SAM module.
  • Ensure the SAM environment is secure, scalable, and optimized for performance.
  • Administer the ServiceNow platform, ensuring optimal performance, stability, and security.
  • Perform routine maintenance, upgrades, and patches to the ServiceNow platform.
  • Manage ServiceNow user accounts, roles, and access controls.
  • Integrate ServiceNow with other enterprise systems and third-party applications.
  • Develop and maintain APIs and data integrations using REST and SOAP web services.
  • Collaborate with IT teams to ensure ServiceNow solutions align with overall IT strategy.
  • Provide technical support and training to ServiceNow users.
  • Identify opportunities for process improvements and automation within ServiceNow.
  • Stay current with ServiceNow releases, features, and best practices.
  • Participate in ServiceNow community forums and knowledge sharing activities.
Requirements:
  • 8+ Years of ServiceNow Platform engineering/development experience.
  • 3+ Years of ServiceNow SAM implementation and integration experience.
  • Proven technical experience with ServiceNow modules such as ITSM, ITOM, ITBM, and HRSD.
  • Able to script using JavaScript or similar tools.
  • Certification in Administration or implementation of SAM module / other ServiceNow modules (CSAM/CITAM).
  • Familiarity with Agile development methodologies and cloud infrastructure.
What We Offer:

BMO Financial Group offers a total compensation package that includes performance-based incentives, discretionary bonuses, as well as other perks and rewards. We also offer health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

We are committed to helping our employees grow and develop their careers. We offer in-depth training and coaching, manager support, and network-building opportunities to help you reach new milestones and broaden your skillset.