Director of Field Eyecare Operations

3 weeks ago

Toronto, Ontario, Canada EssilorLuxottica Group Full time
Job Title: Director of Field Eyecare

Job Summary: We are seeking a highly skilled and experienced Director of Field Eyecare to manage doctor-related activities within a geographic area. The successful candidate will ensure comprehensive coverage by recruiting Optometrists for various store types, articulating Target Optical and Pearle Vision value propositions, and executing eyecare initiatives to enhance patient experiences.

Key Responsibilities:
  • Collaborate with ODs, RMs, Optometric Schools, and attend industry events to develop and maintain a network of diverse industry contacts.
  • Optimize coverage, ensuring there are no stores without a doctor, and no dark days that require coverage to serve the needs of patients.
  • Coach and influence RMs & ODs to ensure eyecare availability meets patient demand to deliver a great eyecare experience, maintain a high OD NPS, and grow exams.
  • Accountable for building a database of OD contacts within CRM system, create OD talent pipeline, and assist with OD career planning.
  • Maintain understanding of innovative recruitment tools, technologies, and best practices.
  • Drive patient access and business results by understanding optometry skills, TAB, Digital Suite, and state licensing expertise to hire ODs for various locations through different business models.
  • Responsible for ensuring that all Doctor onboarding activities have been completed in alignment with brand standards.
  • Maintain knowledge of state regulatory requirements for optometric practice. Stay abreast of any pending rule changes or legislation, and partner with Luxottica Retail's legal and regulatory services department accordingly.
  • Ensure that all stores/doctors are in compliance with company, HIPAA, PIPEDA, and other privacy policies.
  • Keep track of upcoming lease renewals, ensure timely completion and submission of all necessary forms/documents related to changes in lease terms.
  • Ensure sublease doctors are aware of MVC plans in their area and encourage participation.
  • Mine news and key websites for Optometric intelligence.
Requirements:
  • BA/BS in business, health care, or related field.
  • OD degree; licensed to practice optometry in state/province where brand does business.
  • 10+ years of multi-unit responsibility for physician/optometric practice management, franchising, or similar experience.
  • Strong influencing and negotiating skills.
  • Strong communicator and listener.
  • Problem-solving ability.
  • 50%-75% travel.
What We Offer:

We offer a competitive salary, bonus, and commission plan, as well as a first-class total rewards package, including health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. We are committed to creating an inclusive work environment and are proud to be an employer of choice for people with disabilities.

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