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Color and Technical Support Expert

2 months ago

Montreal, Quebec, Canada Axalta Full time

About the Role

The Color and Technical Support Specialist is a key member of our team, responsible for providing expert assistance and support related to color matching and technical issues with Axalta products.

Key Responsibilities

Color Support:

  • Provide color tool assistance on fan decks, color selectors, and tint chart information.
  • Enter complaints in Salesforce for fan deck chips that do not match the spray out.
  • Notify Color Marketing regarding ColorNet or Mobius improvements needed.
  • Provide guidance on color correction techniques and best practices.
  • Interact with customers and enter interactions into Salesforce.

Technical Support:

  • Serve as the primary point of contact for technical inquiries and issues related to Axalta product offerings.
  • Assist customers with all aspects of actual product usage within all product lines within Axalta.
  • Provide product selection guidance, mixing, and application instructions.

Customer Assistance

  • Offer expert guidance and support to customers regarding color and technical issues.
  • Address inquiries via various channels, including phone, email, chat, and text.

Quality Assurance

  • Identify areas for improvement in color and technical workflows and recommend solutions.
  • Collaborate with cross-functional teams to implement quality assurance measures.

Documentation and Training

  • Stay updated on emerging technologies and industry trends.
  • Provide insights to improve knowledge articles.

Qualifications

  • Previous Collision Repair or Paint Distributor positions preferred.
  • Strong technical aptitude and troubleshooting skills.
  • Excellent communication and interpersonal skills.
  • Detail-oriented mindset with a focus on quality assurance and continuous improvement.
  • Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

  • Previous experience in customer support or technical service roles.

About Axalta

Axalta is a leading global coatings company that engineers technologies to protect and beautify products. We operate in two segments: Performance Coatings and Mobility Coatings, serving four end markets across North America, EMEA, Latin America, and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year.