Color and Technical Support Specialist

1 month ago

Montreal, Quebec, Canada Axalta Full time

About the Role:

The Color and Technical Support Specialist is a key member of our team, responsible for providing expert assistance and support to customers regarding Axalta products. This role involves collaborating with various teams to ensure accurate color assistance, troubleshooting technical issues, and delivering exceptional customer support.

Key Responsibilities:

  • Provide color tool assistance on fan decks, color selectors, and tint chart information.
  • Enter complaints in Salesforce for fan deck chips that do not match the spray out.
  • Notify Color Marketing regarding ColorNet or Mobius improvements needed.
  • Provide guidance on color correction techniques and best practices.
  • Interact with customers and enter interactions into Salesforce.
  • Serve as the primary point of contact for technical inquiries and issues related to Axalta product offerings.
  • Assist customers with all aspects of actual product usage within all product lines within Axalta.
  • Product selection for their job, how to mix and properly apply products per the TDS.

Customer Assistance:

  • Offer expert guidance and support to customers regarding color and technical.
  • Address inquiries via various channels, including phone, email, chat, and text.

Quality Assurance:

  • Identify areas for improvement in color and technical workflows and recommend solutions to enhance efficiency and accuracy.
  • Collaborate with cross-functional teams to implement quality assurance measures and address any discrepancies.

Documentation and Training:

  • Stay updated on emerging technologies and industry trends and in our current product offering and technical procedures.
  • Provide insights to improve our knowledge articles.

Qualifications:

  • Previous Collision Repair or Paint Distributor positions preferred.
  • Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve customer issues.
  • Excellent communication and interpersonal skills, with the ability to effectively convey technical and color information to both technical and non-technical audiences.
  • Detail-oriented mindset with a focus on quality assurance and continuous improvement.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • French and English.

About Axalta:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

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