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Customer Service Representative

2 months ago

Kelowna, British Columbia, Canada Eldorado Resort Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Eldorado Resort. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Provide top-notch customer service to all guests, responding to their needs and concerns in a timely and professional manner.
  • Manage the front desk operations, including check-in and check-out procedures, room assignments, and guest requests.
  • Work closely with the Housekeeping Department to ensure rooms are ready for guests and resolve any issues that may arise.
  • Process guest payments, handle foreign currencies, and maintain accurate records.
  • Stay up-to-date on hotel policies, procedures, and services to effectively communicate with guests and colleagues.
  • Collaborate with the Front Office Manager to achieve sales targets and promote hotel services and facilities.
  • Participate in ongoing training and development to enhance your skills and knowledge.
Requirements
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong problem-solving and conflict resolution skills, with a focus on finding solutions that meet guest needs.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Competent level of computer proficiency, with experience in property management systems an asset.
What We Offer
  • A competitive salary and benefits package, including extended health and dental benefits.
  • A comprehensive employee assistance program, including access to counseling services and employee recognition programs.
  • Opportunities for career growth and development, with a focus on promoting from within.
  • A fun and dynamic work environment, with a focus on teamwork and collaboration.