Customer Experience Specialist

1 week ago


Edmonton, Alberta, Canada Equitable Bank Full time

Company Overview

">We're not your average bank. At Equitable Bank, we believe in disrupting the status quo and innovating the banking experience. With over 50 years of history and a presence across Canada, our team is dedicated to serving more than 670,000 customers through our digital platform, EQ Bank. We've been named one of the top banks in Canada by Forbes since 2021, and we're committed to enriching people's lives through exceptional customer service.

Job Description">You'll be the face of our company, providing Canadian businesses with better options and amazing customer service as a key member of our Customer Care Group. In this role, you'll guide customers to the right solutions with precision and confidence, understanding their unique needs and delivering a seamless customer experience across all channels of communication. You'll work closely with our Digital Operations, IT Operations, Global Security & Marketing teams to ensure that every interaction is nothing short of exceptional.

Key Responsibilities:">

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