Pro Operations Support Specialist

5 days ago


Boucherville, Quebec, Canada Rona Inc. Full time
About RONA Inc.

RONA is a leading Canadian retailer of home improvement products and services. With over 22,000 employees, we strive to make a difference in the communities we serve.

We operate or service some 425 corporate and affiliated dealer stores across Canada. Our diverse product offering and complementary store formats enable us to meet the needs of all DIYers and contractors.

Our Mission

We are committed to helping people bring their projects to life. Our teams are driven by a passion for excellence and a desire to make a positive impact in our communities.

Job Description

This role is a key member of our Pro Operations team, providing critical support to our stores and customers. The successful candidate will be responsible for:

  • Providing communication and support to stores daily via email or phone calls.
  • Responding to emails from various support inboxes and communications platforms.
  • Working in collaboration with different partners to solve problems and share information.
  • Serving as a liaison between stores, corporate teams, and external partners.
Required Skills and Qualifications

To excel in this role, you will need:

  • Tech Savvy: Proficiency in using Microsoft Office 365 tools.
  • Store experience and knowledge of PRO services is an asset.
  • Resourcefulness: Ability to work effectively in a fast-paced environment.
  • Ease of learning: Willingness to learn new skills and adapt to changing priorities.
  • Work effectively in a team environment.
  • Autonomous and organized.
  • Bilingualism required: Frequent communications with internal/external partners and/or clients/stakeholders outside of Quebec.
Benefits

As a valued member of our team, you will enjoy:

  • A fitness centre, sports activities, and showers.
  • A childcare centre that can accommodate up to 78 children.
  • A cafeteria with a delicious menu prepared by a dedicated chef.
  • Exclusive employee discounts, plus a 10% discount on store merchandise.
  • Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
  • Electric car charging stations.
  • Career growth opportunities within the company.
  • An inclusive and safe working environment.
  • Promotion of work-life balance.
  • An employer that's involved in the community.
Compensation

The estimated salary range for this position is $55,000 - $70,000 per year, depending on experience.



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