Front Desk Associate

4 weeks ago


Three Hills, Canada Super 8 Three Hills by Wyndham Full time
Job Summary

We are seeking a highly motivated and detail-oriented Front Desk Associate to join our team at Super 8 Three Hills by Wyndham. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Register arriving guests and assign rooms
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
Requirements
  • Education: No degree, certificate or diploma
  • Experience: Will train
  • Work setting: Hotel, motel, resort
  • Relocation costs covered by employer
What We Offer
  • Bonus
  • Supports social and labour market integration of newcomers and/or refugees
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

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