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Front Desk Associate

1 month ago

Three Hills, Canada Super 8 Three Hills by Wyndham Full time

We are seeking a Front Desk Associate to join our team at Super 8 Three Hills by Wyndham. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties

Requirements:

  • Attention to detail
  • Client focus
  • Dependability
  • Excellent oral communication
  • Team player

What We Offer:

  • Bonus
  • Support for newcomers and refugees
  • Support for Indigenous people