Application Consultant for Enterprise Cloud Solutions
1 week ago
ROSS, a leading provider of enterprise private cloud software, is seeking an experienced Application Support Consultant to join our team. This position offers a competitive salary of $85,000 per year, based on industry standards and comparable positions in the financial services sector.
About the RoleThis role requires a highly skilled individual with experience in application support and customer-facing skills. As an Application Support Consultant, you will be responsible for providing technical support to partners and Fortune 100 clients for all our solutions. Your primary focus will be on ensuring a high level of customer satisfaction by resolving technical issues and providing excellent communication skills.
Key Responsibilities- Troubleshoot, analyze, and resolve complex technical issues in client production environments.
- Collaborate closely with Professional Services and Product Managers to serve as a customer advocate.
- Develop, test, and deploy software patches to resolve technical issues.
- Provide regular issue status reports and action plans to customers according to service level agreements.
- Manage customer issues in Defect Management and Issue/Case Management Systems.
To succeed in this role, you should have:
- A technical diploma with 2-5 years of software development experience, including co-operative work terms and internships.
- Understanding of web services technologies such as WSDL/XSD and SOAP.
- Familiarity with scripting languages such as VBscript, Javascript, Scheme.
- Knowledge of relational database technologies such as Microsoft SQL Server, Oracle, DB2.
- Availability to work overnight on-call rotation.
- Experience working within a flexible and collaborative team environment.
- Familiarity or experience with Financial Services organizations, such as Wealth Management, Life Insurance, P&C Insurance, Investment Banking, and Retail Banking is an asset.
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